Siebel CTI Administration Guide > Overview of Siebel CTI and Related Products > Siebel Product Modules That Use Siebel Communications Server >

About Siebel Chat

Siebel Chat is a customer-contact channel whereby users in real time can chat with a customer service representative (otherwise known as an agent). Siebel Chat can use a custom communications driver with a third-party chat product. For more information about Siebel Chat, see Siebel Chat Guide.