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About Communications Panel and Communications Toolbar Configuration

This topic describes how the communications toolbar is displayed within the communications panel, explains how the communications toolbar buttons relate to commands defined for the communications configuration, and provides information about modifying the communications toolbar for your agents.

This topic contains the following information:

• About the Communications Panel and Communications Toolbar Display
• Enabling the Communications Panel for Applications and Agents
• Communications Toolbar Items, Commands, and Methods
• Communications Toolbar Commands and Bitmaps

For information about enabling communications activities through the communications toolbar, see Enabling Session Communications.

For information about using the communications toolbar, see Using the Communications Toolbar.

The communications toolbar is defined and configured, in part, within Siebel Tools, like other toolbars in the Siebel applications. Within Siebel Tools, the Communication toolbar object definition contains, or is linked to, a series of other object definitions, including toolbar items, commands, and bitmaps.

These object definitions, combined with associated business service methods, communications commands, and icons specified in cascading style sheet (CSS) files, determine the functioning and appearance of the communications toolbar for your agents.

Customers can customize the appearance of the communications toolbar. For more information, see Modifying the Appearance of an Existing Toolbar Button.

NOTE:  The available communications toolbar functions are also determined by functionality supported by applicable communications drivers and external communications systems, such as CTI middleware.

The communications toolbar connects to the Siebel application interface using HTTP. Toolbar functions are determined by communications events and commands, which interact with communications drivers loaded by the Communications Session Manager component. Communications between the driver and applicable middleware is subject to the implementation of the driver.

For more information about configuring object definitions for toolbars, toolbar items, commands, and bitmaps, see the developer documentation on the Siebel Bookshelf.

Related Topics

Modifying the Communications Toolbar

Enabling Session Communications

Using the Communications Toolbar

Related Books

Configuring Siebel Business Applications

Configuring Siebel Open UI

Using Siebel Tools

Siebel Developer's Reference

Siebel Fundamentals