| Bookshelf Home | Contents | Index | PDF | |
|
Siebel CTI Administration Guide > Configuring User Interface Elements > About Communications Panel and Communications Toolbar Configuration > About the Communications Panel and Communications Toolbar DisplayThe communications toolbar appears by default at the start of a panel on the side of the Siebel application display area. This panel, which is called the communications panel, can be accessed by clicking the communications icon on the menu toolbar in the Siebel client. In addition to the communications toolbar, the communications panel also includes the customer dashboard and the chat panel. Whether each of these elements appears within the communications panel is subject to the existing mechanisms that control the display of these elements. For example, the communications toolbar and the chat panel appear if the user is defined as an agent in an applicable communications configuration. The dashboard appears for all agents. Agents can modify the display of the entire communications panel. In addition to being able to hide or display the panel, agents can dock the panel or undock the panel for a floating display, choose the dock location for the panel, or choose a wide or narrow display for the panel. Within the communications panel, agents can modify the display of each element, such as the communications toolbar. Options include displaying more or less of the toolbar. Developers can modify the display of the communications panel and its elements. For example, by modifying the applicable style sheet, they can modify which items appear when an agent displays more or less of the toolbar. Or, by modifying the Siebel web template CCFrameContentHI, they can modify the order of the elements within the communications panel. Related TopicsRelated Books |
| |
| Siebel CTI Administration Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |