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Siebel CTI Administration Guide > Configuring Advanced Communications Features > Configuring Remote Transfers and Conferences > Using Macros to Identify Remote Call CentersThis topic describes how you can use parameters to obtain a call center configuration name. In the communications configurations for San Mateo and Oakland, you add a command parameter like one of the examples in this topic to the command data definition for any applicable commands, such as commands used for initiating a call transfer or conference call to another call center. The command data parameter Param.RemoteConnectStr can include one of two related macros in its parameter value in order to obtain the configuration name:
Example Command Using $RemoteConnectStrThe example command and command data definitions shown in Table 30 and Table 31, using the $RemoteConnectStr macro, use the Owner Phone field in the Service Request business component to determine which call center has the phone number. In this example, the Param.RemoteConnectStr command parameter gets the extension number for the call recipient by macro-expanding Owner Phone:Lookup. The Siebel application looks up which configuration has this extension and returns the name of the call center with this extension. Table 31 shows a command data definition for this command definition.
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