Siebel CTI Administration Guide > Configuring Events and Commands >

Commands

This topic describes commands. It contains the following information:

• Hierarchical Commands (Commands and Subcommands)
• Command Parameters

Commands in the communications configuration data define the appearance and availability of communications commands.

By using the DeviceCommand parameter in a command, you can invoke a command on the communications system or invoke a special command.

• Device commands that are executed by the communications driver. Such commands are specific to particular middleware vendors, or to how Oracle supports communications toolbar interactivity.
• Device commands that are independent of communications drivers. For more information, see Special Commands for Device Commands.

Communications commands might instead invoke a business service method, a SmartScript, or a Siebel VB or Siebel eScript script. For commands, each of these mechanisms is mutually exclusive: invoke only one of these mechanisms in a given command. (Scripts and business service methods take precedence over device commands.) For more information:

• About invoking a business service method, see Using Business Services with Siebel Communications Server and Siebel Communications Server Business Services.
• About invoking a Siebel VB or Siebel eScript script, see Integrating with Siebel Scripting Languages.