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Installation-Related Changes for Siebel CRM 17.0

NOTE:  This topic provides information that applies specifically to Siebel CRM 17.x and now also applies to environments in which you are now installing Siebel CRM 18.x. This information is provided for your reference and has not been updated for Siebel CRM 18.x Update releases. See also Installation-Related Changes for Siebel CRM 18.12 Update.

The Siebel Installation Guide for the operating system you are using describes several product changes and requirements that affect your installation tasks and the overall flow of these tasks. See also all of the relevant references in What's New in This Release.

  • Documentation is for Siebel CRM 17.0. The Siebel Installation Guide for the operating system you are using is for installing Siebel CRM 17.0. With some differences, installation for this release is similar to that for previous releases. You can install Siebel CRM 17.0 as a new installation or as a migration installation.

    Siebel CRM 17.0 includes new functionality and applicable functionality from previous releases.

    Customers who had previously installed a Siebel CRM release prior to Siebel CRM 17.0 can install Siebel CRM 17.0 as a migration installation. When you migrate from the prior release, you must also run Incremental Repository Merge, as described in Siebel Database Upgrade Guide.

    Previous versions of the Siebel Bookshelf are still available. The Siebel Installation Guides for prior releases are available on My Oracle Support, at 1461732.1 (Article ID). For detailed information about the installation features of prior releases, see these earlier guides.

  • Enhanced support for deployment on the cloud. In Siebel CRM 17.0, several changes have been made to the Siebel CRM installation and deployment process and to the Siebel CRM architecture. Many of these changes, described in the rest of this topic and elsewhere, make it easier to deploy Siebel CRM 17.0 on the cloud. The Siebel CRM environment now uses embedded application container functionality and RESTful services. The new framework eliminates dependency on third-party Web servers and reduces dependency on other operating system-specific modules. Installations of Siebel Enterprise Server and Siebel Application Interface modules now include deployment of WAR files into the application container and configuration of application container ports.

    NOTE:  For detailed information about the configuration and administration of an application container outside of the Siebel configuration framework, see Apache Tomcat documentation.

  • New Siebel Gateway replaces Siebel Gateway Name Server. As of Siebel CRM 17.0, the functions previously provided by Siebel Gateway Name Server are now performed by a new module called Siebel Gateway. This module is installed with the updated version of the Siebel Enterprise Server installer.

    Siebel Gateway uses embedded application container functionality to manage communications with other modules. Configuration data for the Siebel environment is stored internally to Siebel Gateway. The siebns.dat file is no longer used. The Siebel Server installation also includes embedded application container functionality as part of communication with the Siebel Gateway. The authentication framework for accessing Siebel Gateway has changed. For more information, see Installing Siebel CRM Server Modules.

  • New Siebel Application Interface replaces Siebel Web Server Extension. As of Siebel CRM 17.0, the functions previously provided by Siebel Web Server Extension (SWSE) are now performed by a new module called Siebel Application Interface. This module is installed with the updated version of the Siebel Enterprise Server installer.

    Siebel Application Interface uses an internal Web application server, including application container functionality, to manage Siebel CRM Web requests that were formerly handled by SWSE installed on a third-party Web server. You install this module using the Siebel Enterprise Server installer. Note that you cannot install Siebel Application Interface in the same location as the other modules. Install separate instances of Siebel Application Interface for customer applications (in the DMZ) and employee applications (in the intranet).

    Siebel native load balancing has changed in Siebel CRM 17.0. When a user requests a new application connection, Siebel Application Interface sends a request to Siebel Gateway, which returns a connect string for the least-loaded Application Object Manager from among the Siebel Servers supporting that server component. The user session will use this Application Object Manager.

    The application configurations formerly defined in the eapps.cfg file and associated with virtual directories on the Web server are now managed by the Siebel Management Console and stored in the Siebel Gateway registry. The new_virdirs script for adding newly available applications to a previously configured SWSE is not applicable for this release. Where virtual directories formerly mapped to the public directory on the SWSE, application configurations now map to applicationcontainer/webapps/siebel in the Siebel Application Interface installation.

    The URL format for Siebel CRM has been updated and standardized for Siebel applications, Siebel EAI (inbound SOAP, inbound HTTP), REST, CalDAV, CardDAV, and other programs or technologies. For more information, see Installing Siebel CRM Server Modules.

  • New Siebel Management Console replaces Siebel Configuration Wizards. As of Siebel CRM 17.0, most of the initial configuration of the Siebel CRM environment is done through the Siebel Management Console, a new Web-based application provided with the Siebel Application Interface installation. Most of the Siebel Configuration Wizards are no longer provided. (Database Configuration Wizard and related utilities still use the old Siebel Configuration Wizard framework.) Several new modules can now be configured using the Siebel Management Console. The sequence in which you perform configuration tasks has also changed. For more information, see Configuring Siebel CRM Server Modules.
  • New Siebel Migration application installed with Siebel Application Interface. The new Siebel Migration application, a Web-based tool for migrating Siebel Repositories and seed data and performing related tasks, is provided with the Siebel Application Interface installation. The Siebel Management Console includes tasks for configuring the Siebel Migration application. For more information, see Installing Siebel CRM Server Modules and Configuring Siebel CRM Server Modules. See also About Installing in Upgrade Environments and Siebel Database Upgrade Guide.
  • Enhanced support for Siebel Enterprise Cache. The Siebel Enterprise Server installer now provides the option of installing the Siebel Enterprise Cache (formerly called Siebel Cache Server), and the Siebel Management Console includes tasks for configuring and managing the Enterprise Cache Server and the Enterprise Cache Client. The Siebel Enterprise Cache, which is based on Oracle Coherence, is used by the Siebel Constraint Engine (which is available as a developer preview). For more information, see Installing Siebel CRM Server Modules and Configuring Siebel CRM Server Modules.
  • Enhanced support for Siebel Constraint Engine used by Siebel Product Configurator. The Siebel Product Configurator integration with Oracle Advanced Constraint Technology is available as a developer preview. The Siebel Constraint Engine is part of this integration, which also requires the Siebel Enterprise Cache. The Siebel Enterprise Server installer now provides options for installing both the Siebel Enterprise Cache and the Siebel Constraint Engine, and the Siebel Management Console includes tasks for configuring and managing these modules. For more information, see Installing Siebel CRM Server Modules and Configuring Siebel CRM Server Modules. See also Siebel Product Administration Guide and Article ID 2112562.1 on My Oracle Support.
  • Siebel runtime repository replaces Siebel Repository Files. In Siebel CRM 17.0, Siebel Composer is now generally available. Siebel Repository Files (SRF) are no longer used, and Siebel applications use the Siebel runtime repository instead. Siebel Tools and Siebel Web Tools always use the Siebel runtime repository configuration provided by Oracle and cannot use a customer-modified Siebel runtime repository. (For troubleshooting purposes, Siebel applications using the Siebel Web Client or Mobile Web Client can also be configured to use the Siebel runtime repository provided by Oracle.) The objects directory (former SRF location) has been removed for all applicable Siebel CRM modules. For more information, see Using Siebel Tools. See also Siebel System Administration Guide.
  • Custom Siebel Web template files migrate to Siebel database. In Siebel CRM 17.0, custom Siebel Web template files migrate into the Siebel database when you run Incremental Repository Merge, as described in Siebel Database Upgrade Guide. For more information, see Additional Tasks for Migration Installations.
  • Existing customers must perform additional migration tasks. In Siebel CRM 17.0, existing configuration settings for SWSE are not automatically migrated to Siebel Application Interface. You must remove the existing configuration for SWSE. Before installing, you must run an additional command to attach the Oracle home from the prior release. You must perform the Siebel Application Interface migration installation first, before that for all other modules. After completing the migration installation for all server modules, you must configure Siebel Application Interface using the Siebel Management Console. Other requirements apply for all migration installations. For more information, see Additional Tasks for Migration Installations.
  • Migration customers might need to upgrade the database client. In a migration installation case, you might need to upgrade the database client software to a supported version for Siebel CRM 17.0, as noted in the Certifications tab on My Oracle Support. Also update the path to the database client installation in the environment variables. Do this after performing the migration installations. For more information, see About Configuring Siebel CRM. See also Additional Tasks for Migration Installations.
  • Additional customer applications are available. In Siebel CRM 17.0, additional customer applications for Siebel Open UI are provided that were previously desupported in Siebel CRM 16.0, but were available for standard interactivity in prior releases. The additional applications are available for new deployments or, through the upgrade process, for existing deployments. For more information, see Siebel Database Upgrade Guide and relevant application-related guides.
  • 32-bit versions of the local database and sample database are no longer provided. In Siebel CRM 17.0, the local database and sample database are provided in the 64-bit versions only. The 32-bit versions are no longer provided as JAR files or as selections in Siebel Image Creator. For more information about Siebel Image Creator, see Creating the Siebel Installation Image on the Network.
  • Enhanced support for CalDAV and CardDAV. In Siebel CRM 17.0, support for CalDAV and CardDAV is enhanced. For information about enabling this functionality, see Configuring Support for CalDAV or CardDAV Publishing.
  • Enhanced support for Desktop Integration Siebel Agent (DISA) and Outlook to Siebel Drag and Drop. In Siebel CRM 17.0, support for Desktop Integration Siebel Agent (DISA) and Outlook to Siebel Drag and Drop has been enhanced. For more information, see Installing Desktop Integration Siebel Agent on Client Computers and Installing Outlook to Siebel Drag and Drop on Client Computers. For more information, see Desktop Integration Siebel Agent Guide.
  • Siebel Test Execution is now available. In Siebel CRM 17.0, Siebel Test Execution can now be installed alongside of Siebel CRM. This module, which facilitates automated testing of Siebel CRM, is available through separate packaging than the media for Siebel CRM 17.0. For more information, see Testing Siebel Business Applications.
  • Siebel Approval Manager is now available. In Siebel CRM 17.0, the Siebel Approval Manager can now be installed alongside of Siebel CRM. This module, which facilitates tracking of approvals for development work related to Siebel CRM, is available through separate packaging than the media for Siebel CRM 17.0. For more information, see Siebel Approval Manager Guide.
  • Oracle LDAP Client is no longer provided. In Siebel CRM 17.0, the Oracle LDAP Client is no longer provided as part of Siebel CRM product media. Obtain it separately from Oracle Software Delivery Cloud.
  • Oracle Configuration Manager is no longer installed. In Siebel CRM 17.0, the Oracle Configuration Manager is no longer installed with Siebel CRM. As a result, Siebel installer steps are simplified.
Related Topics

Installation-Related Changes for Siebel CRM 18.12 Update

      
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