This chapter provides an overview of installing Siebel CRM. It includes the following topics:

• Installation-Related Changes for Siebel CRM 18.12 Update
• Installation-Related Changes for Siebel CRM 17.0
• Before You Install Siebel CRM
• Overview of Siebel CRM Server Architecture
• Roadmap for Installing Siebel CRM for a New Deployment
• Roadmap for Installing Siebel CRM 18.x Update for an Existing Installation of Siebel CRM 17.x or 18.x
• Roadmap for Installing Siebel CRM in a Migration Installation Case (Existing Installation)
• Roadmap for Installing Siebel CRM in an Upgrade Case (Existing Database)