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Installing and Uninstalling Siebel CRM 18.12 Update

NOTE:  After you have installed Siebel CRM 17.0 for a new, migration, or upgrade installation, as described in Installing Siebel CRM, you then install Siebel CRM 18.12 Update. For more information, see Installation-Related Changes for Siebel CRM 18.12 Update.

This topic describes how to install Siebel CRM 18.12 Update on top of an existing and valid installation of a prior release of Siebel CRM 17.x or 18.x. Siebel CRM 18.12 Update can only be installed in the manner described, which is similar to installation for a Siebel CRM 17.x patchset release.

This topic applies to Siebel Mobile Web Client and Siebel Tools as well as to Siebel Enterprise Server installations.

This task is a step in:

• Roadmap for Installing Siebel CRM for a New Deployment
• Roadmap for Installing Siebel CRM 18.x Update for an Existing Installation of Siebel CRM 17.x or 18.x
• Roadmap for Installing Siebel CRM in a Migration Installation Case (Existing Installation)
• Roadmap for Installing Siebel CRM in an Upgrade Case (Existing Database)

This topic contains the following information:

• Preinstallation Tasks
• Installing Siebel CRM 18.12 Update
• Verifying Installation
• Uninstalling Siebel CRM 18.12 Update

The general installation steps for Siebel CRM 18.12 Update are as follows:

1. Review all of the information relevant to your installation.
2. Review and confirm the installation summary information displayed in the Siebel installation wizard. Click Save Response File if you want to record the installation steps to a response file to use for unattended installation.

   To do an unattended installation:

   1. Cancel the wizard after saving the response file.
   2. Run the installer again with a command that includes a pointer to the response file.

      When the installer runs, it uses the inputs stored in the response file and gives no prompts.

3. Monitor the progress of the installation using the Installation Details and Progress menu bar. The Installation Details window displays information about the modules that are being installed.
4. After the installation is complete, click Close to exit the Siebel installation wizard.