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Installation-Related Changes for Siebel CRM 18.12 Update

The Siebel Installation Guide for the operating system you are using, for Siebel CRM 18.12 Update, describes product changes and requirements that affect your installation tasks and the overall flow of these tasks. See also all of the relevant references in What's New in This Release.

  • Documentation is for Siebel CRM 18.12 Update. The Siebel Installation Guide for the operating system you are using is for installing the Siebel CRM software for Siebel 2018: Siebel CRM 18.12 Update.

    For Siebel CRM 18.4 Update through Siebel CRM 18.12 Update, you install the release on top of an existing installation of Siebel CRM 17.x or a prior Siebel CRM 18.x release. For instructions for installing and uninstalling Siebel CRM 18.12 Update, see Installing and Uninstalling Siebel CRM 18.12 Update.

    NOTE:  For the general purposes of this documentation, the current release is Siebel CRM 18.12 Update. However, similar installation characteristics and requirements apply to more than one Siebel CRM 18.x release. Siebel CRM 18.12 Update includes all of the functionality from previous Siebel CRM 18.x releases and previous Siebel CRM 17.x patchset releases. Installers behave similarly to those for Siebel CRM 17.x patchset releases previously provided. This guide will be updated again as the installation and configuration requirements evolve for later Siebel CRM 18.x releases and other future Siebel CRM releases. For information about the Siebel CRM continuous update deployment strategy, see 2378034.1 (Article ID) on My Oracle Support.

  • Evolving installation scenarios. Note the following characteristics of the different installation scenarios, which continue to evolve. More information is provided later in this topic.
    • New installation. For a new installation, you first install Siebel CRM 17.0 as a new installation and then install the current release of Siebel CRM 18.x. Documented requirements for Siebel CRM 17.x and 18.x apply, such as for installing the software, installing the Siebel database, running Siebel Management Console, and so on. See Roadmap for Installing Siebel CRM for a New Deployment.
    • Existing installation of Siebel CRM 17.x or 18.x. If you have an existing installation of Siebel CRM 17.x or Siebel CRM 18.x, then you install the current release of Siebel CRM 18.x on top of your existing installation. See Roadmap for Installing Siebel CRM 18.x Update for an Existing Installation of Siebel CRM 17.x or 18.x.
      • All Siebel CRM 18.x Update releases contain bug fixes and binary enhancements.
      • Siebel CRM 18.7 Update and later also provide optional Siebel Repository updates for Siebel CRM applications.
      • Siebel CRM 18.12 Update requires that you run the Workspace Ranking (WSRanking) utility on the development database, if you have not already done so.

        For more information, see About Database Updates for Siebel CRM 18.12 Update. See also Siebel Update Guide for the latest Siebel CRM 18.x Update release.

    • Existing installation of Siebel CRM 16.x or earlier (migration installation, with IRM). If you have an existing installation of a release prior to Siebel CRM 17.0, then you first install Siebel CRM 17.0 as a migration installation, and then install the current release of Siebel CRM 18.x. Documented requirements for Siebel CRM 17.x and 18.x apply, such as for installing the software, running Incremental Repository Merge, running Siebel Management Console, and so on. See Roadmap for Installing Siebel CRM in a Migration Installation Case (Existing Installation).

      For more information, see About Database Updates for Siebel CRM 18.12 Update. See also Siebel Update Guide for the latest Siebel CRM 18.x Update release. For supported Siebel database upgrade paths and instructions for running Incremental Repository Merge, see Siebel Database Upgrade Guide.

    • Existing installation of Siebel CRM 8.1.1.x and 8.2.2.x (full database upgrade). For an upgrade-type migration from some older Siebel CRM releases, you first install Siebel CRM 17.0 as a new installation and then install the current release of Siebel CRM 18.x. Documented requirements for Siebel CRM 17.x and 18.x apply, such as for installing the software, upgrading the Siebel database, running Siebel Management Console, and so on. See Roadmap for Installing Siebel CRM in an Upgrade Case (Existing Database). For supported Siebel database upgrade paths and upgrade instructions, see Siebel Database Upgrade Guide.

      In release media or software contexts showing the Siebel version number, the version is represented as version 18.x, such as version 18.12 for Siebel CRM 18.12 Update. When you install a subsequent Siebel CRM release, the version number of the installed software increments to version 19.1, 19.2, and so on, according to the release installed.

      Previous versions of the Siebel Bookshelf are still available. The Siebel Installation Guides for Siebel CRM 17.0 and earlier releases are available on My Oracle Support, at 1461732.1 (Article ID). For detailed information about the installation features of prior releases, see these earlier guides.

  • You can now configure installed nodes of Siebel Gateway to work together as a cluster. As of Siebel CRM 18.5 Update, Siebel Gateway supports clustering to provide high availability benefits to Siebel CRM customers. The clustering feature supports both the Siebel Gateway service (application container) and the Siebel Gateway registry (Apache ZooKeeper). Siebel Gateway clustering is optional. You might choose to use Siebel Gateway clustering only for your production environment, for example.

    The tasks associated with installing an individual instance of Siebel Gateway are unchanged in the current release, as is the Siebel Management Console task for configuring the primary Siebel Gateway (the first one installed and configured). Siebel Management Console supports a new profile type, the Siebel Gateway cluster profile, and a new step to deploy the cluster profile. For more information, see Configuring the Siebel Gateway Cluster.

  • You can now configure load balancing for Siebel Application Interface application containers. As of Siebel CRM version 17.5, application containers for Siebel Application Interface instances on multiple nodes can be load balanced using Apache HTTP Server (httpd) and Apache Tomcat Connector (mod_jk). For more information, see Planning the Siebel Application Interface Topology.
  • Siebel Management Console now includes a Configuration screen. As of Siebel CRM 18.7 Update, system administrators can configure server elements in the Siebel deployment by using the Configuration screen in the Siebel Management Console. Administrators can perform tasks that are equivalent to those that are traditionally performed in the Administration - Server Configuration screen in the Siebel application or in the Server Manager command-line utility, as described in Siebel System Administration Guide. The new functionality is provided as an alternative to the traditional methods. For more information, see Configuring the Siebel Deployment.
  • Siebel Management Console now includes a Management screen. As of Siebel CRM 18.12 Update, system administrators can manage server elements in the Siebel deployment by using the Management screen in the Siebel Management Console. Administrators can perform tasks that are equivalent to those that are traditionally performed in the Administration - Server Management screen in the Siebel application or in the Server Manager command-line utility, as described in Siebel System Administration Guide. The new functionality is provided as an alternative to the traditional methods. For more information, see Managing the Siebel Deployment.
  • Siebel Management Console now supports accessibility. As of Siebel CRM 18.7 Update, Siebel Management Console supports enhanced accessibility. For more information, see Accessibility for Siebel Management Console.
  • Siebel Migration configuration in Siebel Management Console now includes a Migration Package Location setting. As of Siebel CRM 18.8 Update, you can optionally specify the path representing the location of the migration package. You can use the Migration Package Location setting to specify a single shared location that supports both export and import operations for synchronous and asynchronous migrations. For more information, see Configuring the Siebel Migration Application.
  • Enhanced autostart capability for application containers (Apache Tomcat) on UNIX. As of Siebel CRM 18.8 Update, application containers (Apache Tomcat) for installations of Siebel Gateway, Siebel Server, and Siebel Application Interface run as a service on Microsoft Windows. Application containers start automatically on Microsoft Windows. For more information, see Stopping and Starting the Siebel Application Container.
  • Requirement to run Workspace Ranking utility. In Siebel CRM 18.12 Update, customers currently using Siebel CRM 17.x or 18.x releases must run the new Workspace Ranking (WSRanking) utility on the development database. (This step is not necessary if you already ran this utility for Siebel CRM 18.8 Update or a later release.) For more information, see About Database Updates for Siebel CRM 18.12 Update. See also Siebel CRM 2018 Update Guides and Release Notes, 2382435.1 (Article ID) on My Oracle Support, for each applicable release.
  • Siebel Repository updates are provided. Siebel CRM 18.12 Update provides optional Siebel Repository content updates for Siebel CRM applications, to support optional new features. Customers currently using Siebel CRM 17.x or 18.x releases and now installing Siebel CRM 18.12 Update can choose to implement these updates by using a new repository upgrade utility after installing Siebel CRM 18.12 Update. For more information, see About Database Updates for Siebel CRM 18.12 Update. See also Siebel CRM 2018 Update Guides and Release Notes, 2382435.1 (Article ID) on My Oracle Support.
  • Siebel Patchset Installation Guide is no longer provided on My Oracle Support. The information in this guide about installing Siebel CRM 18.x Update releases is derived from the former content about installing Siebel CRM 17.x patchset releases. For Siebel CRM 18.x Update releases, see also Siebel CRM 2018 Update Guides and Release Notes, 2382435.1 (Article ID) on My Oracle Support.
Related Topics

Installing and Uninstalling Siebel CRM 18.12 Update

About Database Updates for Siebel CRM 18.12 Update

Configuring the Siebel Deployment

Siebel CRM 2018 Update Guides and Release Notes, 2382435.1 (Article ID) on My Oracle Support

      
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