Siebel 2018: Accessibility for Siebel Management Console

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Accessibility for Siebel Management Console

As of Siebel CRM 18.7 Update, Siebel Management Console supports enhanced accessibility.

The keyboard shortcuts (hotkeys) for regions within the Siebel Management Console user interface are shown in Table 23.

Table 23. Keyboard Shortcuts for Siebel Management Console User Interface Regions
Region	Keyboard Shortcut
Navigation menu	Alt+N
Toolbar or view overview level	Alt+O
List view	Alt+L
Details or form view	Alt+C
Navigation bar (breadcrumb)	Alt+M
Global search	Alt+G
Copyright	Alt+R

A user can also use various keyboard keys to move the focus through the user interface controls in Siebel Management Console, and to execute functions, as appropriate for the control that has the focus. Try these keys in various contexts to fully understand their actions. The tables that follow provide details about keyboard navigation options in some of these contexts.

For information about accessibility for Siebel CRM applications, see Siebel Fundamentals.

Navigation Menu Keyboard Shortcuts

In the Navigation menu (accessible using Alt+N), the following keyboard shortcuts are available, as shown in Table 24.

Table 24. Keyboard Shortcuts for Navigation Menu
Keyboard Shortcut	Action
Forward Arrow	When focus is on a closed node, opens the node; focus does not move. When focus is on an open node, moves focus to the first child node. When focus is on an end node, does nothing.
Back Arrow	When focus is on an open node, closes the node. When focus is on a child node that is also either an end node or a closed node, moves focus to its parent node. When focus is on a root node that is also either an end node or a closed node, does nothing.
Down Arrow	Moves focus to the next node that is focusable without opening or closing a node.
Up Arrow	Moves focus to the previous node that is focusable without opening or closing a node.
End	Moves focus to the last node in the tree that is focusable without opening a node.
Home	Moves focus to the first node in the tree without opening or closing a node.
Enter	Selects the node. When focus is on a parent node, opens or closes the node.

View Overview Keyboard Shortcuts

In the toolbar or view overview section (accessible using Alt+O), the following keyboard shortcuts are available, as shown in Table 25.

Table 25. Keyboard Shortcuts for View Overview
Keyboard Shortcut	Action
Forward Arrow Back Arrow	Moves focus between the view title and action buttons.
Enter or Space	Selects the action button with the focus.

List View Keyboard Shortcuts

In a list view (accessible using Alt+L), the following keyboard shortcuts are available, as shown in Table 26.

Table 26. Keyboard Shortcuts for a List View
Keyboard Shortcut	Action
Nonquery mode
Forward Arrow	Moves focus to the cell after the current one (if it exists).
Back Arrow	Moves focus to the cell before the current one (if it exists).
Down Arrow	Moves focus to cell below the current one (if it exists).
Up Arrow	Moves focus to cell above the current one (if it exists).
Page Down	Views the next page (if it exists) and moves focus to form title.
Page Up	Views the previous page (if it exists) and moves focus to form title.
End	Views the last page (if not on last page) and moves focus to form title.
Home	View the first page (if not on first page) and moves focus to form title.
Enter	When focus is on the header, sorts by the column and moves focus to form title.
Tab / Shift+Tab	Moves focus to page status and other areas.
Query mode
Tab	Moves focus to next focusable control.
Shift+Tab	Moves focus to previous focusable control.
Enter	When focus is on a query operator, opens the dropdown list. When focus is in a dropdown list, selects the item and moves focus back to query operator. When focus is on input, executes the query.
Escape	When focus is on query option dropdown list, closes it.
Down Arrow	When focus is in dropdown list, moves focus to next item.
Up Arrow	When focus is in dropdown list, moves focus to previous item.
Page Down	View next page (if it exists) and moves focus to form title.
Page Up	View previous page (if it exists) and moves focus to form title.
End	When focus is in dropdown list, moves focus to the last item.
Home	When focus is in dropdown list, moves focus to the first item.

Form View Keyboard Shortcuts

In a details or form view (accessible using Alt+C), the following keyboard shortcuts are available, as shown in Table 27.

Table 27. Keyboard Shortcuts for a Form View
Keyboard Shortcut	Action
Tab	Moves focus to next item (session, control, error message, buttons, page navigation tabs).
Shift+Tab	Moves focus to previous item (session, control, error message, buttons, page navigation tabs).
Forward Arrow or Back Arrow	When focused on page navigation tabs, moves focus to the next or previous page. When focus is on a radio button, selects the next or previous button. When focus is on a list-box, selects the option.
Space or Enter	When focus is on section header (toggle), expands or collapses the section. When focus is on buttons (Add, Clone, Delete, Previous, Next, Submit, Cancel, Advanced), activates the button. When focus is on a checkbox, checks or unchecks the box. When focus is on a list-box, activates the dropdown list or confirms selected option.

Navigation Bar (Breadcrumb) Keyboard Shortcuts

In the breadcrumb or navigation bar (accessible using Alt+M), which is found in the Configuration screen, the following keyboard shortcuts are available, as shown in Table 28.

Table 28. Keyboard Shortcuts for the Navigation Bar (Breadcrumb)
Keyboard Shortcut	Action
Forward Arrow	When focus is in breadcrumb bar, moves focus to the next item, wrapping from the last to the first if necessary. When focus is in a dropdown menu and on a menu item that has a submenu, moves focus to its first item. When focus is in a dropdown menu and on a menu item that does not have a submenu, moves focus to the next item in the breadcrumb bar.
Back Arrow	When focus is in the breadcrumb bar, moves focus to the previous item, wrapping from the last to the first if necessary. When focus is in a submenu of an item in a dropdown menu, closes the submenu and returns focus to the parent menu item. When focus is in a submenu of a breadcrumb item, moves focus to the previous item in the breadcrumb bar.
Down Arrow	When focus is in the breadcrumb bar, moves focus to the first item in the dropdown menu. When focus is in a dropdown menu, moves focus to the next item, wrapping from the last to the first if necessary.
Up Arrow	When focus is in the breadcrumb bar, moves focus to the last item in the dropdown menu. When focus is in a dropdown menu, moves focus to the previous item, wrapping from the first to the first if necessary.
Space or Enter	When focus is in the breadcrumb bar, moves focus to the corresponding configuration view.
Tab or Shift+Tab	Moves focus to other elements of the page.

Global Search Keyboard Shortcuts

In the global search (accessible using Alt+G), the following keyboard shortcuts are available, as shown in Table 29.

Table 29. Keyboard Shortcuts for Global Search
Keyboard Shortcut	Action
Down Arrow	When dropdown list is opened and focus is in input, moves focus to the first item in dropdown list. When dropdown list is opened and focus is inside dropdown list, moves focus to next item.
Up Arrow	When dropdown list is opened and focus is inside dropdown list, moves focus to previous item.
End	When dropdown list is opened and focus is inside dropdown list, moves focus to the last item.
Home	When dropdown list is opened and focus is inside dropdown list, moves focus to the first item.
Enter or Space	When dropdown list is opened and focus is inside dropdown list, navigates to the focused item.
Escape	When dropdown list is opened and focus is inside dropdown list, closes the dropdown list and moves focus to input.

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