Siebel Installation Guide for Microsoft Windows > Configuring Siebel CRM Server Modules >

About Configuring Siebel CRM


After performing a new installation of Siebel Enterprise Server modules or Siebel Application Interface, you must configure the appropriate modules by using the Siebel Management Console, as described in this chapter.

The Siebel Management Console, a Web-based application that you run on the Siebel Application Interface, supports configuration tasks for the following entities:

  • Security
  • Siebel Gateway
  • Siebel Gateway Cluster
  • Siebel Enterprise
  • Siebel Server
  • Siebel Application Interface
  • Siebel Enterprise Cache Server
  • Siebel Enterprise Cache Client
  • Siebel Constraint Engine (available as a developer preview)
  • Siebel Migration application

Siebel Management Console also provides the ability to configure and manage deployed server entities, similar to the functionality in the Administration - Server Configuration and Administration - Server Management screens in the Siebel application.

In most cases, you perform the configuration in a two-step process for each entity that you are configuring:

  • Creating a profile for the type of entity you are configuring
  • Deploying the profile into your Siebel deployment

A profile is a collection of configuration settings. You can create as many profiles as you require, and deploy these profiles according to your requirements, as appropriate for your physical installed Siebel software and your authentication methods. You can deploy profiles to multiple installed instances of Siebel Server or Siebel Application Interface, for example. When you create a profile, you must use a unique name in order to successfully create the profile.

Most of the configurable entities correspond to physical installed modules (Siebel Gateway, Siebel Server, Siebel Application Interface, Siebel Enterprise Cache, or Siebel Constraint Engine). Some entities are provided with other modules (for example, security adapters, which are provided with the Siebel Server, and the Siebel Migration application, which is provided with the Siebel Application Interface installation). The Siebel Enterprise is a logical entity that you must deploy for each Siebel deployment. The Siebel Gateway Cluster is also a logical entity that you can optionally configure for multiple installed Siebel Gateway nodes.

You must configure and deploy at least the Siebel Gateway, Siebel Enterprise, Siebel Server, and Siebel Application Interface in every Siebel deployment.

If you will be using the Siebel Product Configurator integration with Oracle Advanced Constraint Technology (available as a developer preview), then you must also install, configure, and deploy the Siebel Enterprise Cache and the Siebel Constraint Engine. For more information, see Siebel Product Administration Guide.

After you configure the Siebel Gateway, you can create profiles in any sequence. Restrictions apply to the sequence in which you deploy these profiles in your Siebel deployment. In general, the configuration sequence for a new deployment corresponds to the sequence of the configuration topics in this chapter.

NOTE:  For a migration installation case, you must install Siebel Application Interface first and specify information such as application container port numbers. You then provide some of this data as input for the migration installation of Siebel Gateway, which allows the configurations to be migrated. After the migration installations, you do not configure the Siebel Gateway, Siebel Enterprise, or Siebel Server using the Siebel Management Console. However, you must then configure the Siebel Application Interface. Additional configuration requirements apply for migration installations, as described later in this topic.

You can also use the Siebel Management Console to remove configuration data for deployed entities, which is a necessary part of uninstalling the Siebel CRM software. Restrictions apply to the sequence in which you can remove configuration data for deployed modules. For more information, see Process of Removing Configuration Data.

The Siebel Management Console uses the Siebel Gateway registry to store configuration data. Consequently, the first configuration task that you must perform when you run the Siebel Management Console is configuring the Siebel Gateway itself, and its registry. After doing this, you can create and deploy profiles for all other applicable modules in your Siebel deployment.

NOTE:  It is strongly recommended to back up the Siebel Gateway registry periodically for safety reasons, so that you will be able to restore the Siebel Gateway registry from a backup if something goes wrong. For more information, see Siebel System Administration Guide.

To modify some configuration settings for an existing Siebel Enterprise or Siebel Server, or a Siebel Server component, you can optionally use the functionality in the Configuration screen in Siebel Management Console, as described in Configuring the Siebel Deployment. Alternatively, you can use the Administration - Server Configuration screen in the Siebel application or use Siebel Server Manager, as described in Siebel System Administration Guide. Depending on the specific configuration updates that you make, you might have to restart the Siebel Server before the changes take effect. The Siebel Management Console allows you to refresh the configuration data displayed so that it reflects the latest updates for the deployed Siebel Enterprise or Siebel Server.

In addition, you can manage server modules in the Siebel CRM deployment by using the new Management screen in the Siebel Management Console, as described in Managing the Siebel Deployment. Alternatively, you can use the Administration - Server Management screen in the Siebel application or use Siebel Server Manager, as described in Siebel System Administration Guide.

After configuration, the Siebel system services start automatically. You can use the Windows Control Panel to change whether a Siebel system service starts automatically or manually, or to change the user name or password under which the system service runs.

NOTE:  You cannot operate any Siebel CRM modules for your deployment until you have configured and deployed them. You must be running the Siebel Gateway in order to configure and deploy any other entities.

Where to Find Configuration Tasks

The configuration tasks for Siebel CRM are described in the following locations, as shown in Table 11.

Table 11. Where to Find Configuration Tasks for Siebel CRM
Siebel CRM Module to Configure
Where Documented

Siebel database (use Database Configuration Wizard)

Installing the Siebel Database.

NOTE:  Installation of the Siebel database is still performed using the Database Configuration Wizard.

Security

Configuring the Siebel Gateway and Security and Siebel Security Guide

Siebel Gateway

Configuring the Siebel Gateway and Security

Siebel Gateway Cluster

Configuring the Siebel Gateway Cluster

Siebel Enterprise

Configuring the Siebel Enterprise

Siebel Server

Configuring the Siebel Server

Siebel Application Interface

Configuring the Siebel Application Interface

Siebel Enterprise Cache (server and client)

Configuring the Siebel Enterprise Cache

Siebel Constraint Engine (available as a developer preview)

Configuring the Siebel Constraint Engine and Siebel Product Administration Guide

Siebel Migration application

Configuring the Siebel Migration Application and Siebel Database Upgrade Guide

Siebel deployment (optional post-deployment configuration tasks)

Configuring the Siebel Deployment and Siebel System Administration Guide

Siebel deployment (optional post-deployment management tasks)

Managing the Siebel Deployment and Siebel System Administration Guide

Configuration Requirements for Migration Installations

The migration installation case has particular requirements that relate to configurations. For your installed Siebel CRM software for a prior release, do the following, in the order shown:

  1. Review all relevant documentation. See Before You Install Siebel CRM and About Installation Tasks for Siebel CRM.
  2. Perform any necessary premigration tasks, as noted in Additional Tasks for Migration Installations.

    CAUTION:  In particular, you must remove the existing Siebel Web Server Extension (SWSE) configuration on the Web server computer where you installed SWSE for the prior release. Do this before you perform the migration installation of Siebel Application Interface. Otherwise, the virtual directories cannot be cleaned up adequately. For more information, see Removing the Siebel Application Interface Configuration.

  3. Install Siebel Application Interface as a migration installation for your existing installation of SWSE, as described in Installing Siebel CRM in a Migration Installation.
  4. Install Siebel Enterprise Server as a migration installation, as described in Installing Siebel CRM in a Migration Installation.

    NOTE:  For the Siebel Enterprise Server that includes the Siebel Gateway, when you perform the migration installation, you provide input that configures the Siebel Gateway and allows the existing configurations for the Siebel Enterprise and Siebel Servers to migrate to the new Siebel Gateway. This instance is considered the primary Siebel Gateway if you deploy Siebel Gateway clustering.

  5. (Optional) Install Siebel Enterprise Server as a new installation, and install any other Siebel CRM modules that you require, including modules that are new in Siebel CRM 17.0, as described in Installing Siebel CRM in a New Installation. For example:
    • Siebel Gateway (if you are using Siebel Gateway clustering on multiple nodes, new in Siebel CRM 18.5)
    • Siebel Enterprise Cache (new in Siebel CRM 17.0)
    • Siebel Constraint Engine (new in Siebel CRM 17.0, available as a developer preview)
  6. Perform any necessary postinstallation tasks, as noted in Additional Tasks for Migration Installations. For example, do the following:
    • Where necessary, upgrade the database client to a supported version for Siebel CRM 18.12 Update. Also update the database client installation path in the defined environment variables.
    • Update files and directories on Siebel Enterprise Server and Siebel Application Interface (where necessary).
  7. Run Incremental Repository Merge, as described in Siebel Database Upgrade Guide.
  8. Run the Siebel Management Console, as described in Starting the Siebel Management Console. See also About Configuring Siebel CRM.
    • (Optional) Create a profile for the Siebel Gateway cluster, if you have installed Siebel Gateway on multiple nodes for this purpose, and then deploy this profile to deploy the cluster. For more information, see Configuring the Siebel Gateway Cluster.
    • Create a profile for Siebel Application Interface, and then deploy this profile to the installed Siebel Application Interface. For more information, see Configuring the Siebel Application Interface.
    • Configure any new Siebel CRM modules that you installed, including those noted in Step 5, or the Siebel Migration application.
Related Topics

Installation-Related Changes for Siebel CRM 18.12 Update

Installation-Related Changes for Siebel CRM 17.0

Installing Siebel CRM Server Modules

About Installation Tasks for Siebel CRM

Additional Tasks for Migration Installations

Running the Siebel Management Console

Installing the Siebel Database on the RDBMS

Additional Postinstallation and Configuration Tasks

Requirements for Installing and Configuring Siebel CRM

Process of Removing Configuration Data

Siebel Installation Guide for Microsoft Windows Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.