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Rolling Back Siebel Tools

Use the following procedure to roll back the installed current release, Siebel CRM 17.0, for Siebel Tools and revert to Siebel CRM 16.0, Siebel CRM 16.x, Siebel CRM 15.0, Siebel CRM 15.x, Siebel CRM 8.1.1, Siebel CRM 8.1.1.x, Siebel CRM 8.2.2, or Siebel CRM 8.2.2.x.

In the procedure below, the example installation paths are those that might apply for previous releases that you subsequently migrated to the current release.

NOTE:  If you installed Oracle Database XE for use with Siebel Tools, and you plan to roll back Siebel Tools, then it is recommended that you first uninstall Oracle Database XE. For more information, see Uninstalling Oracle Database XE.

NOTE:  This topic describes only rolling back a migration installation of Siebel CRM 17.0, not rolling back an installation of Siebel CRM 18.12 Update. If you installed Siebel CRM 18.12 Update on top of an installation of Siebel CRM 17.x, then you can uninstall Siebel CRM 18.12 Update. For more information, see Installing and Uninstalling Siebel CRM 18.12 Update.

This topic is part of Uninstalling Siebel Web Clients or Siebel Tools.

To roll back Siebel Tools

1. Review all of the information in About Uninstalling Siebel CRM, particularly the requirements and limitations.
2. Exit Siebel Tools if it is running.
3. Verify that the renamed original installation directory, such as Tools_1_pre17.0, exists.
4. Delete the directory representing the current installation of Siebel Tools for the current release. For example, if the directory name is Tools_1, then delete this directory.
5. Rename the backup directory representing the previously installed software to use the original installation directory name for Siebel Tools. Rename the original (renamed) directory, such as Tools_1_pre17.0, to Client (depending on your original installation directory name).
6. Verify the version number by using the opatch command, as described in Verifying Installation for Siebel Tools.
7. When the rollback process is complete, restart Siebel Tools.

Related Topics

Installing Siebel Tools

About Uninstalling Siebel CRM

Uninstalling Oracle Database XE