Bookshelf Home | Contents | Index | PDF     

Siebel Installation Guide for Microsoft Windows > Uninstalling Siebel CRM > About Uninstalling Siebel CRM >

Requirements for Uninstalling Siebel CRM

Uninstallation of Siebel CRM software is subject to various requirements.

This topic is part of About Uninstalling Siebel CRM.

The following requirements apply to uninstalling Siebel CRM software:

  • Use documented methods. To successfully uninstall, you must use the supported methods documented in this chapter and observe all of the requirements and limitations that apply for uninstalling each module. Review this entire chapter before you uninstall any software.
  • Before a full uninstallation, you must remove configuration data. For Siebel CRM server modules, including Siebel Server, Siebel Application Interface, or Siebel Gateway, that were previously configured using Siebel Management Console, you must perform tasks to remove the configuration data before you uninstall the Siebel software. For detailed information, see Process of Removing Configuration Data.
  • You must have the required access. When you uninstall an instance of a Siebel CRM server module, including Siebel Server, Siebel Application Interface, or Siebel Gateway, you must either be the same user or be a user in the same group as the user who performed the installation. This requirement applies to both full uninstallation and rollback uninstallation.
  • Do not delete installation directories until you have performed a full uninstallation. Do not delete the installation directories for any Siebel CRM module until after you have performed a full uninstallation of the module. After a full uninstallation has completed successfully, you might have to restart your computer. Afterwards, you can safely delete the remaining directories. (Do not delete any installation directories after you perform a rollback uninstallation.)
  • Siebel CRM modules must use the same version after a rollback uninstallation. If you roll back to the previously installed version of Siebel Enterprise Server and SWSE, then you must also perform a similar rollback uninstallation for all of the other Siebel CRM modules sharing the same Siebel Enterprise and Siebel database. After performing a rollback, see the documentation that applies to your currently installed Siebel CRM software version for information about this version.
  • To perform a rollback uninstallation, you must have retained the previous installation. When you installed the current release as a migration installation, the existing installation directory was renamed. You must retain this installation directory in order to be able to roll back to the version that it represents.

    During a migration installation, the original installation directory is renamed from OriginalName to OriginalName_pre17.0. The new installation directory is named OriginalName. Examples follow:

    • If the original installation directory name for Siebel Enterprise Server was ses, then this directory is renamed to ses_pre17.0. The new installation directory is named ses.
    • If the original installation directory name for SWSE (from the installation of a prior version) was sweapp, then this directory is renamed to sweapp_pre17.0. The new installation directory is named sweapp.
    • If the original installation directory name for Siebel Web Client was Client_1, then this directory is renamed to Client_1_pre17.0. The new installation directory is named Client_1.
    • If the original installation directory name for Siebel Tools was Tools_1, then this directory is renamed to Tools_1_pre17.0. The new installation directory is named Tools_1.
  • For Siebel Enterprise Server and Siebel Application Interface, you must use the correct rollback uninstallation method for your situation. Different rollback uninstallation methods are provided for different situations. You must use the correct method for your situation, as follows:
    • If you had originally installed Siebel CRM 8.1.1 (using the InstallShield installer) and are now rolling back to Siebel CRM 8.1.1 through Siebel CRM 8.1.1.7, then you must use the Oracle Universal Installer uninstallation option to roll back the software. (You must use this method because it removes the defined Oracle home, which no longer applies after the rollback in this case.)
    • If you are rolling back to a prior release of Siebel CRM, then you must use the manual steps to roll back the software. (You must use this method because it does not remove the defined Oracle home, which still applies after the rollback in this case. If the Oracle home is removed, then the rollback process is incomplete and your original installation cannot be used in its current state.)
  • After a rollback uninstallation, you must restore the Siebel Repository. New functionality and bug fixes might no longer be available after a rollback uninstallation. After you roll back the software, you must remove any configuration changes and restore the Siebel Repository and the Siebel Repository file (SRF) to the state when you first installed the current release. (SRF files are applicable only to releases prior to Siebel CRM 17.0.)

    NOTE:  After you installed the current release as a migration installation, you would have used the Incremental Repository Merge feature to update the Siebel Repository and to make other Siebel database changes. For more information about Incremental Repository Merge, see Siebel Database Upgrade Guide.

  • After a rollback uninstallation, you must re-enable the applicable services. After a rollback uninstallation, the Siebel Server service and the Siebel Gateway Name Server service are disabled and must be re-enabled. The steps for doing this are part of the rollback procedure in this chapter, Rolling Back the Siebel CRM Server Modules.
  • After a rollback uninstallation, refer to earlier versions of the documentation. After you roll back the current release, you must refer to the documentation that applies to the Siebel CRM version that you revert to. For example, if you revert to Siebel CRM 8.1.1.7, then for information about the new effective version of your installed software you must refer to version 8.1, Rev. A of the Siebel Installation Guide for the operating system you are using. This version of the guide is available from 1461732.1 (Article ID) on My Oracle Support.

    For versions of Siebel Maintenance Release Guide for applicable prior releases, see 880452.1 (Article ID) on My Oracle Support for Siebel CRM 8.1.1.x or see 1441523.1 (Article ID) for Siebel CRM 8.2.2.x. For versions of Siebel Patchset Installation Guide for Siebel CRM for applicable prior releases (Siebel CRM 17.x and earlier), see 1614310.1 (Article ID) on My Oracle Support.

    For Siebel CRM 18.x releases, see also Siebel CRM 2018 Update Guides and Release Notes, 2382435.1 (Article ID) on My Oracle Support.

  • After a rollback uninstallation, verify the software version. After a rollback uninstallation, verify the version number of the installed software that you revert to. See the documentation that applies to your new effective version. See also Verifying Installation for Siebel CRM and related topics.
  • After a rollback uninstallation, you must revert to previous required versions of third-party software. After a rollback uninstallation to a version prior to Siebel CRM 17.0, you must revert installed third-party (or non-Siebel Oracle) software to the versions supported for the version of Siebel CRM that you are reverting to, where necessary. For supported versions of third-party software, see the Certifications tab on My Oracle Support.
  • After a rollback uninstallation, you must reconfigure SWSE. After a rollback uninstallation to a version prior to Siebel CRM 17.0, you must reconfigure the Siebel Web Server Extension (SWSE). For more information, see Additional Tasks for Migration Installations and About Configuring Siebel CRM.
  • After a rollback uninstallation, configure Oracle Configuration Manager (if necessary). If Oracle Configuration Manager was not configured before you performed a migration installation of Siebel Enterprise Server, then, after a rollback to the original installation, you must configure this instance of Oracle Configuration Manager manually in order for it to function properly.
  • Clustered nodes present special requirements. Clustered nodes present special requirements that might change part of the installation and uninstallation process from what is described in this guide.

The following recommendations apply to performing a full uninstallation:

  • Uninstall Database Configuration Utilities only after backing up files. Before you uninstall an instance of Siebel Enterprise Server that includes the Database Configuration Utilities and Siebel Server, it is strongly recommended that you back up relevant files, such as summary.html and summary.txt in the DBSRVR_ROOT directory and the files in the log directory under SIEBSRVR_ROOT.
  • Uninstall Database Configuration Utilities only after removing configuration data. Before you uninstall the Database Configuration Utilities and the Siebel Server it is installed with, it is strongly recommended that you first remove the Siebel Enterprise configuration or remove both the Enterprise and the Siebel Gateway.
Related Topics

Installing and Deploying Siebel CRM with Multiple Languages

Uninstallation Options for Siebel CRM Modules

Limitations for Uninstalling Siebel CRM

Related Books

Siebel Database Upgrade Guide

      
Siebel Installation Guide for Microsoft Windows Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.