Bookshelf Home | Contents | Index | PDF     

Siebel Installation Guide for Microsoft Windows > Verifying and Troubleshooting Your Installation >

Verifying Installation for the Siebel Web Client

After installing the Siebel Web Client software as a new installation or as a migration installation, review the installation log files, verify the version number of your installed software, and review the Siebel Web Client directories and files that now exist under the SIEBEL_CLIENT_ROOT directory that you specified during the installation.

This topic contains the following information:

Related Topic

Installing the Siebel Web Client

Reviewing the Installation Log Files for the Siebel Web Client

After installing the Siebel Web Client software, review installation log files to verify that all of the components installed successfully, particularly if you experienced any difficulties with the installation. The log files are created in the following directory:

SIEBEL_CLIENT_ROOT\cfgtoollogs\oui

The relevant log files for an installation session are named installActionsdate_time.log file. In the file name, date_time represents the date and time when the file was created; for example, installActions2017-07-02_10-28-04PM.log. For each set of files created, the oldest and largest log file generally represents the Siebel CRM module being installed, such as Siebel Web Client.

This topic applies to the Siebel Web Client installation, optionally with the local database or sample database.

Verifying the Installation Version Number for the Siebel Web Client

After installing the Siebel Web Client software, verify the version number of the installed Siebel Web Client software.

This topic applies to the Siebel Web Client installation, optionally with the local database or sample database.

To verify the installation version number for the Siebel Web Client

  1. Open a DOS window.
  2. Set the value of the ORACLE_HOME environment variable to correspond to your installation location, such as C:\Siebel\Client. For example, you might enter a command like this:

    set ORACLE_HOME=C:\Siebel\Client

  3. Navigate to the opatch directory within your installation. For example, you might enter a command like this:

    cd C:\Siebel\Client\opatch

  4. Enter the following command:

    opatch lsinventory

    Installed components within the specified Oracle home are displayed, with the version number as managed by the Oracle Universal Installer software. For example, the version number of an installation of Siebel CRM 17.0 is shown as 17.0.

Reviewing the Installation Directories for the Siebel Web Client

The following minimum directories are created for a Siebel Web Client installation. These directories, the files and subdirectories they contain, and various other files are created in the directory that you specified during the installation, such as C:\Siebel\Client. Use Windows Explorer to verify the directory structure on your computer.

SIEBEL_CLIENT_ROOT. The directory for the Siebel Web Client installation, such as C:\Siebel\Client (or a similar location). This installation directory contains the subdirectories identified here. You can change the name during the installation process. For more information, see Requirements for Installing Siebel Web Clients.

bin. Contains all of the binary files (*.exe, *.dll, and so on), configuration files (*.cfg), user preference files, and language-specific files.

cfgtoollogs. Contains installation log files.

fonts. Contains font files.

lex. Contains dictionary files used by the spelling checker.

local. Where the local database is stored.

locale. Stores language-specific files.

log. Stores the log files from Siebel Web Client operations, such as synchronization.

msgtempl. Stores message files used by the Siebel Web Client.

opatch. Contains files used by the opatch utility.

oraclexe. The installation path for Oracle Database XE. This directory is created if you have installed that module for the local database or sample database, as described in Installing and Using Oracle Database XE for the Local or Sample Database.

public. Contains the default HTML file (default.htm) and also subdirectories such as files, fonts, htmltemplates, images, and scripts. CSS files are located in the files directory, for example.

sqltempl. Contains SQL scripts. Do not modify these files.

temp. Contains working report files.

upgrade. Contains Siebel Anywhere upgrade files that have been retrieved by the user.

Verifying ODBC Data Sources for the Siebel Developer Web Client

Verification of ODBC data sources for the Siebel Developer Web Client is similar to that for Siebel Tools. For information, see Verifying the ODBC Data Sources for Siebel Tools.

      
Siebel Installation Guide for Microsoft Windows Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.