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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Mapping Definitions > Mapping Definitions That Manage an Appointment >
Table 83. Mapping Definitions That Synchronize a Activity
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Oracle Real-Time Scheduler |
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Field Name |
Parent Element |
Field Name |
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Id |
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hostExternalId |
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Status |
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StatusFromHost |
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StatusUpdateTimeStamp |
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StatusUpdateDate |
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RESULT |
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Value is set as FAIL or SUCCESS in FMW. |
languageCode |
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Value is set in FMW after looking up in the DVM |
Table 84. Mapping Definitions That Synchronize a Break
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Oracle Real-Time Scheduler |
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Field Name |
Parent Element |
Field Name |
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Entity Reference Id |
BREAK_COMPLETE |
BREAK |
If the STATUS is COMPLETE, then this integration maps these Siebel CRM fields to the BREAK_COMPLETE parent element. |
Due Date |
DATE |
This integration maps the following fields:
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TIME |
Entity Reference Id |
BREAK_START |
BREAK |
If the STATUS is START, then this integration maps these Siebel CRM fields to the BREAK_START parent element. |
Due Date |
DATE |
This integration maps the following fields:
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TIME |
Table 85. values for the Parent Element in Oracle Real-Time Scheduler
Status in Oracle Real-Time Scheduler |
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STARTED |
STOP_ STARTED |
ENROUTE |
STOP_ ENROUTE |
COMPLETED |
STOP_ COMPLETED |
ARRIVED |
STOP_ ARRIVED |
ACKNOWLEDGED |
STOP_ ACKNOWLEDGED |
DESPATCHED |
STOP_ DESPATCHED |
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