Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Mapping Definitions > Mapping Definitions That Manage an Appointment >
Table 83. Mapping Definitions That Synchronize a Activity
|
Oracle Real-Time Scheduler |
|
Field Name |
Parent Element |
Field Name |
|
Id |
|
hostExternalId |
|
Status |
|
StatusFromHost |
|
StatusUpdateTimeStamp |
|
StatusUpdateDate |
|
RESULT |
|
|
Value is set as FAIL or SUCCESS in FMW. |
languageCode |
|
|
Value is set in FMW after looking up in the DVM |
Table 84. Mapping Definitions That Synchronize a Break
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Oracle Real-Time Scheduler |
|
Field Name |
Parent Element |
Field Name |
|
Entity Reference Id |
BREAK_COMPLETE |
BREAK |
If the STATUS is COMPLETE, then this integration maps these Siebel CRM fields to the BREAK_COMPLETE parent element. |
Due Date |
DATE |
This integration maps the following fields:
|
TIME |
Entity Reference Id |
BREAK_START |
BREAK |
If the STATUS is START, then this integration maps these Siebel CRM fields to the BREAK_START parent element. |
Due Date |
DATE |
This integration maps the following fields:
|
TIME |
Table 85. values for the Parent Element in Oracle Real-Time Scheduler
Status in Oracle Real-Time Scheduler |
|
STARTED |
STOP_ STARTED |
ENROUTE |
STOP_ ENROUTE |
COMPLETED |
STOP_ COMPLETED |
ARRIVED |
STOP_ ARRIVED |
ACKNOWLEDGED |
STOP_ ACKNOWLEDGED |
DESPATCHED |
STOP_ DESPATCHED |
|