Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > How the Connector Retrieves Geocodes >

Overview of How the Connector Retrieves Geocodes

To retrieve geocodes, the connector uses the following composites:

• Real-time. Siebel Field Service integration uses this flow to retrieve a geocode for a single address record, which typically occurs when a customer service representative (CSR) creates a new address record. Siebel CRM sends the address details to the ORS Geocode Server through the Oracle Fusion Middleware. Siebel Field Service Integration to Oracle Real-Time Scheduler sends a reply to Siebel CRM that includes a list of matching geocoded addresses. The user can choose one of the records.
• Batch mode. Siebel Field Service integration uses this flow to retrieve geocodes for multiple addresses, which typically occurs during initial setup when you must retrieve geocodes for a large number of addresses. Batch mode is an asynchronous flow. It uses the Oracle Fusion Middleware database adapter to directly update geocodes in the Siebel database.

For more information, see Integration Services.