Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > How the Connector Updates Employee Data in Real Time >

Overview of How the Connector Updates Employee Data in Real Time

The integration synchronizes employee data in real time from Siebel CRM to Oracle Real-Time Scheduler for service regions that are scheduled in Oracle Real-Time Scheduler. This synchronization occurs in the following situations:

• A user or a process adds a new employee record in Siebel CRM under a service region which is already synchronized to Oracle Real-Time Scheduler.
• A user or a process updates an existing employee record in Siebel CRM which is already synchronized to Oracle Real-Time Scheduler.

Siebel Field Service Integration to Oracle Real-Time Scheduler sets up each flow on a single Business Process Execution Language (BPEL) process and uses a switch to identify the flow according to the operation it calls in the Web Service Definition Language (WSDL). For information about setup flows for administrative data for this integration, see Integration Flows That Update Employee Data in Real Time.

This integration uses the AdminDataManagement_EBF project to update employee data in real time.

For more information, see Integration Services.