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Sample KBI Files for Siebel Smart Answer Connector

This topic provides the following sample KBI (Knowledge Base Interchange) files that call business service methods for Siebel Smart Answer Connector:

• LPeter_org.xml File
• ITProducts.xml File
• Media17.xml File

LPeter_org.xml File

The following sample code is a Knowledge Base Interchange (KBI) XML file for importing multilevel categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application.

<?xml version="1.0" encoding="UTF-8"?>
<!-- Copyright (c) 2009, Oracle Corporation, Inc., All rights reserved. -->
<!-- -->
<!-- File : KB_Interchange_1_0.xml -->
<!-- Revision : 1.0 -->
<!-- Date : 14 Jan 2009 -->
<!-- Creator : Tom Jones -->
<!-- -->
<!-- Description: Knowledge Base Interchange standard for Siebel Appln. -->
<!-- -->
<!-- Change Log: -->
<!-- author Date Comment -->
<!-- ========== =========== =========================================== -->
<!-- -->

<!DOCTYPE knowledge-base [

<!ELEMENT knowledge-base (category*)>

<!-- name : Name of the knowledge base. Default value is "Siebel_KB" -->

<!ATTLIST knowledge-base

name CDATA #REQUIRED >

<!ELEMENT category (category*)>

<!-- name : Name of the category -->
<!-- kscore : Knowledge Score of the category -->

<!ATTLIST category

name CDATA #REQUIRED

kscore CDATA "50">

]>

<!-- This file shall have 0..* nested categories -->

<knowledge-base name="LPeter_org">

<category name="David Palmer">

<category name="Robert Segal">

<category name="Naomi Campbell">

<category name="Victor Li"/>

<category name="Shayam Pitroda"/>

<category name="Anuja Sonalker"/>

</category>

<category name="Bhavin Gosrani"/>

<category name="Nilesh Shah"/>

</category>

<category name="Sheetal Shah">

<category name="Roop Kumar Rathod"/>

<category name="Ramani Iyer"/>

<category name="Minal Nade"/>

<category name="Brijesh Vairagiwala"/>

<category name="Sachin Kulkami"/>

<category name="Mehul Mehta"/>

<category name="Rupal Doshi"/>

<category name="Nalini Hegde"/>

<category name="Venkatramanan Srinivisan"/>

<category name="Trupti Goel"/>

</category>

<category name="Helen Su">

<category name="Hemangi Ghodepar"/>

</category>

<category name="Aaron Boyd"/>

<category name="Kishor Kunar"/>

<category name="Snehal Binn-Smith"/>

<category name="Ying Ping"/>

<category name="Roberto Chavez"/>

<category name="Henry Picean Jr."/>

</category>

<category name="Elma Gilberto">

<category name="Rita Gomez">

<category name="Chini Tumkur"/>

<category name="John Buchannan"/>

<category name="Franchesco Pastor"/>

<category name="Julia Roberts"/>

<category name="Tom Cruise"/>

<category name="Owen Willson"/>

<category name="Jackie Chan"/>

<category name="King Kenedy I"/>

<category name="Tim Rutherford"/>

<category name="Vivian Richards"/>

<category name="Shaun Pollock"/>

</category>

<category name="Roberta Martini"/>

<category name="Ferrie Albuquerque"/>

<category name="James Hommer"/>

</category>

</knowledge-base>

ITProducts.xml File

The following sample code is an example of a Knowledge Base Interchange (KBI) XML file. Use this code as the basis for creating a file for importing multilevel product categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application.

<?xml version="1.0" encoding="UTF-8"?>
<!-- Copyright (c) 2009, Oracle Corporation, Inc., All rights reserved. -->
<!-- -->
<!-- File : KB_Interchange_1_0.xml -->
<!-- Revision : 1.0 -->
<!-- Date : 14 Jan 2009 -->
<!-- Creator : Tom Jones -->
<!-- -->
<!-- Description: Knowledge Base Interchange standard for Siebel Appln. -->
<!-- -->
<!-- Change Log: -->
<!-- author Date Comment -->
<!-- ========== =========== =========================================== -->
<!-- -->

<!DOCTYPE knowledge-base [

<!ELEMENT knowledge-base (category*)>

<!-- name : Name of the knowledge base. Default value is "Siebel_KB" -->

<!ATTLIST knowledge-base

name CDATA #REQUIRED >

<!ELEMENT category (category*)>

<!-- name : Name of the category -->
<!-- kscore : Knowledge Score of the category -->

<!ATTLIST category

name CDATA #REQUIRED

kscore CDATA "50">

]>

<!-- This file shall have 0..* nested categories -->

<knowledge-base name="IT Products">

<category name="Desktop">

<category name="Input Device">

<category name="Mouse"/>

<category name="Keyboard"/>

</category>

<category name="CPU">

<category name="Power Supply"/>

<category name="RAM"/>

<category name="CD-ROM Drive"/>

<category name="Processors"/>

<category name="HDD 100GB"/>

</category>

<category name="Monitor"/>

</category>

<category name="Laptop">

<category name="Power Adapter"/>

<category name="Portable Mouse"/>

<category name="Docking Station"/>

</category>

<category name="Tablet PC">

<category name="Sticker"/>

<category name="Stylus Pen"/>

</category>

</knowledge-base>

Media17.xml File

The following sample code is an example of a Knowledge Base Interchange (KBI) XML file. Use this code as the basis for creating a file for importing multilevel media categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application.

<?xml version="1.0" encoding="UTF-8"?>
<!-- Copyright (c) 2009, Oracle Corporation, Inc., All rights reserved. -->
<!-- -->
<!-- File : KB_Interchange_1_0.xml -->
<!-- Revision : 1.0 -->
<!-- Date : 14 Jan 2009 -->
<!-- Creator : Tom Jones -->
<!-- -->
<!-- Description: Knowledge Base Interchange standard for Siebel Appln. -->
<!-- -->
<!-- Change Log: -->
<!-- author Date Comment -->
<!-- ========== =========== =========================================== -->
<!-- -->

<!DOCTYPE knowledge-base [

<!ELEMENT knowledge-base (category*)>

<!-- name : Name of the knowledge base. Default value is "Siebel_KB" -->

<!ATTLIST knowledge-base

name CDATA #REQUIRED >

<!ELEMENT category (category*)>

<!-- name : Name of the category -->
<!-- kscore : Knowledge Score of the category -->

<!ATTLIST category

name CDATA #REQUIRED

kscore CDATA "50">

]>

<!-- This file shall have 0..* nested categories -->

<knowledge-base name="Media17">

<category name="Media">

<category name="Radio"/>

<category name="Satellite Radio - XM"/>

</category>

<category name="AM Channels">

<category name="FM Channels">

<category name="KISS FM"/>

<category name="KOST 103.5 FM"/>

<category name="KWIC FM"/>

</category>

</category>

<category name="Television">

<category name="Music &amp; Fashion"/>

<category name="Documentary Films"/>

<category name="Commercial Films"/>

<category name="News Channel"/>

</category>

<category name="Internet"/>

<category name="Print">

<category name="Magazine"/>

<category name="News Paper"/>

</category>

</knowledge-base>