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Sample Feedback Files for Use with Siebel Smart Answer Connector

This topic provides the following input and output files as examples of the invocation of the Feedback business service method for Siebel Smart Answer Connector:

• Feedback Input File
• Feedback Output File

Feedback Input File

The following sample code is an example of a SOAP request message for the Feedback method. This request message is sent from a Siebel application (version 8.1 or later) to a third-party adapter or Web service.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:asi="http://siebel.com/asi/"
xmlns:get="http://www.siebel.com/xml/GetParams_IO">

<soapenv:Header/>

<soapenv:Body>

<asi:Feedback>

<InputFeedbackSiebelMessage>

<get:ListOfSAFeedbackInput>

<!--Zero or more repetitions:-->

<get:SAFeedbacklnput>

<get:Language>English</get:Language>

<get:LookupText>test</get:LookupText>

<get:CharacterSet>utf16</get:CharacterSet>

<get:PositiveCategory>Ramani Iyer</get:PositiveCategory>

<get:NegativeCategory>Bhavin Gosrani</get:NegativeCategory>

</get:SAFeedbacklnput>

</get:ListOfSAFeedbackInput>

</InputFeedbackSiebelMessage>

</asi:Feedback>

</soapenv:Body>

</soapenv:Envelope>

Feedback Output File

The following sample code is an example of a SOAP response message generated from a third-party Web service in response to a Feedback method called by a Siebel application (version 8.1 or later).

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<SOAP-ENV:Body>

<rpc:FeedbackResponse xmlns:rpc="http://siebel.com/asi/">

<OutputFeedbackSiebelMessage>

<ListOfSAFeedbackOutput xmlns="http://www.siebel.com/xml/GetParams_IO">

<SAFeedbackOutput>

<Status>Success</Status>

</SAFeedbackOutput>

</ListOfSAFeedbackOutput>

</OutputFeedbackSiebelMessage>

</rpc:FeedbackResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>