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Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer > Setting up Siebel Smart Answer > Importing the Knowledge Base FileYou import the knowledge base file into a catalog in the Administration - Catalog screen. The catalog name must be the same value in the following places:
NOTE: By default, the Response Group monitors the catalog titled KB. A Catalog Name input argument is not required if you enter KB as the name of your catalog and as the knowledge base name parameter in the Siebel Smart Answer Manager server component. Before you can import the knowledge base file into your knowledge base catalog, you must copy the knowledge base file to a specific location in the Siebel File System. Importing the Knowledge Base File into Your Knowledge Base CatalogUse the following procedure to import the knowledge base file into your knowledge base catalog. To import the knowledge base file into your knowledge base catalog
Copying the Knowledge Base file into the Siebel File SystemUse the following procedure to copy the knowledge base file into the Siebel File System To copy the knowledge base file into the Siebel File System
Importing the Knowledge Base Catalog and CategoriesUse the following procedure to import the knowledge base catalog and categories. To import the knowledge base catalog and categories
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