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Siebel CRM System Administration Guide
Siebel 2018
E24823-01
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Backing Up and Restoring the Siebel Gateway Registry

This topic describes how to back up the Siebel Gateway registry and restore the Siebel Gateway registry from a backup. For more information about the Siebel Gateway registry, see "About the Siebel Gateway". See also the Siebel Installation Guide for the operating system you are using.

This topic includes the following information:

Backing Up the Siebel Gateway Registry

To back up the Siebel Gateway registry, perform the steps in the procedure that follows. It is strongly recommended to back up the Siebel Gateway registry periodically for safety reasons, so that you will be able to restore the Siebel Gateway registry from a backup if something goes wrong, as described in "Restoring the Siebel Gateway Registry".


Caution:

Do not perform the task of backing up the Siebel Gateway registry while the Siebel Gateway registry is running, or else the most recent (in-use file) will be incomplete or corrupted.

To back up the Siebel Gateway registry 

  1. Shut down the Siebel CRM deployment, as described in "Starting and Shutting Down a Siebel CRM Deployment".

  2. For the installed Siebel Gateway, navigate to the directory GTWYSRVR_ROOT\zookeeper\conf.

  3. Verify the dataDir path from the zoo1.cfg file.

  4. Within this path, navigate to the version-2 directory.

  5. Copy the version-2 directory to another name, such as version-2_preclusterdeploy.

  6. Restart the Siebel CRM deployment, as described in "Starting and Shutting Down a Siebel CRM Deployment".

This topic is part of "Backing Up and Restoring the Siebel Gateway Registry".

Restoring the Siebel Gateway Registry

To restore the Siebel Gateway registry from the backup, perform the steps in the procedure that follows.


Caution:

Do not perform the procedure to restore the Siebel Gateway registry unless it is strictly necessary to resolve a problem. You must have first created a valid backup, as described in "Backing Up the Siebel Gateway Registry".

To restore the Siebel Gateway registry 

  1. Shut down the Siebel CRM deployment, as described in "Starting and Shutting Down a Siebel CRM Deployment".

  2. For the installed Siebel Gateway, navigate to the directory GTWYSRVR_ROOT\zookeeper\conf.

  3. Remove the version-2 directory.

  4. Rename the backup directory that you are restoring from, such as version-2_preclusterdeploy, to version-2.

  5. Restart the Siebel CRM deployment, as described in "Starting and Shutting Down a Siebel CRM Deployment".

This topic is part of "Backing Up and Restoring the Siebel Gateway Registry".