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SS Authorize Order Process

The workflow for creating a sales order for a specific quote is shown in Figure 16.

Figure 16. SS Authorize Order Process

This workflow also performs a credit card authorization where a credit card is used, and where a credit check is required in a purchase order. The following events happen:

• If there is no account ID, then the process creates a dummy customer account.
• The process updates the billing account ID with the dummy customer account details.
• The process queries the current quote and retrieves the quote total amount used to update the payments step.
• The process updates the payment quote record to match the quote total amount.
• If a credit card was used for payment, then the process authorizes the payment and the following events happen:
  • If the credit card authorization fails, then an error message is displayed and the process ends.
  • If the credit card payment is authorized, then a sales order is created for the current quote.
• The process calls the eSales - Send Order Accepted Email workflow (see Siebel eSales Notification Workflows), which sends an order acceptance email to the customer.
• The process calls the SS Order Confirmation View Process (see Figure 35) to navigate to the Order Confirmation view.
• For purchase orders, the process calls the eSales - Credit Check - Quotes (see Figure 9) to perform a credit check.
• For purchase order flows, a sales order is created for the current quote.
• For purchase orders, the process calls the eSales - Setting PO Status workflow (see Figure 22) to validate the purchase order, to set the order status, and to send the order acceptance mail.
• The process removes the CCV number from the quote.