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Viewing Details About Interactions

In the preconfigured application, the Contact Summary (RTD) and Account Summary (RTD) view tabs include an Interactions subtab. The Interactions subtab displays details about interactions that occur between Oracle's Siebel Business Applications and Oracle Real-Time Decisions for a particular contact or account. All of the transaction or session attributes for an RTD Advisor call and the recommendations returned by Oracle Real-Time Decisions are detailed in this subtab in a Request Attributes applet and a Recommendations History applet.

NOTE:  Oracle Real-Time Decisions interaction details are recorded only when transaction tracking is enabled. This functionality is enabled by default, but it can be disabled. For more information about how to disable transaction tracking, see Disabling Transaction Tracking.

Administrators can add the Request Attributes and Recommendation History applets to views for entities other than contacts and accounts. For more information about adding applets to views, see Creating Customized Views for RTD Recommendations.

Viewing Details About Interactions for Contacts

Use the following procedure to view details about interactions for contacts.

To view details about interactions for contacts

1. From the Site Map, navigate to the Contacts screen, the Contacts List view, the Response Management (RTD) view, and then the Interactions subtab.
2. Query for the contact whose interactions you want to view.

   A record is created for each request made to RTD. Each record contains details that include when the request was made, recommendations, and the request attributes. The following table lists the fields that are displayed.

   Field	Description
   RTD Name	Name of the Inline Service on the Oracle Real-Time Decisions Server
   Request Date	When the recommendation was sent to the Oracle Real-Time Decisions Server

3. Scroll to the Recommendations History applet. The Recommendations History applet describes recommendations and details returned by RTD for a specific interaction. The following table lists the fields that are displayed.

   Field	Description
   Recommendation Id	Unique identifier of the recommendation
   Recommendation Name	The name of the recommendation
   Recommendation Type	The recommendation type, such as Marketing Offers, Loyalty Promotions, and Products
   Response	Response chosen for the specific recommendation

4. Scroll to the Request Attributes applet. The RTD Request Attributes applet describes the attributes that are passed to RTD when an RTD Advisor call is made. The following table lists the fields that are displayed.

   Field	Description
   Attribute Type	Possible values include Session and Transaction.
   Attribute Name	The name of the attribute. This parameter is passed to the Oracle Real-Time Decisions Server with the request.
   Attribute Value	The value of the attribute. This attribute parameter value is passed to the Oracle Real-Time Decisions with the request.

Viewing Details About Interactions for Accounts

Use the following procedure to view details about interactions for accounts.

To view details about interactions for accounts

1. From the Site Map, navigate to the Accounts screen, the Account List view, the Response Management (RTD) view, and then the Interactions subtab.
2. Query for the account whose interactions you want to view.

   A record is created for each request made to RTD. Each record contains details including when the request was made, recommendations, and the request attributes. The following table lists the fields that are displayed.

   Field	Description
   RTD Application	Name of the Inline Service on the Oracle Real-Time Decisions Server
   Request Date	When the request was sent to the Oracle Real-Time Decisions Server

3. Scroll to the Recommendations History applet. The Recommendations History applet describes recommendations and details returned by RTD for a specific interaction. The following table lists the fields that are displayed.

   Field	Description
   Recommendation Id	Unique identifier of the recommendation
   Recommendation Name	The name of the recommendation
   Recommendation Type	The recommendation type, such as Marketing Offers, Loyalty Promotions, and Products
   Response	Response chosen for the specific recommendation

4. Scroll to the Request Attributes applet. The Request Attributes applet describes the attributes that are passed to RTD when making an RTD Advisor call. The following table lists the fields that are displayed:.

   Field	Description
   Attribute Type	Possible values include Session and Transaction.
   Attribute Name	Name of the attribute. This parameter is passed to the RTD server with the request.
   Attribute Value	Value of the attribute. This attribute parameter value is passed to the RTD server with the request.