Siebel In-Memory Next Best Action Guide
What's New in This Release
Back to top
Overview of Siebel In-Memory Next Best Action
About Siebel In-Memory Next Best Action
Architecture of Siebel In-Memory Next Best Action
Workflows for Siebel In-Memory Next Best Action
About Cross-Channel Support Using Web Services
About the Range of Recommendation Types
About Siebel In-Memory Next Best Action Response Action Framework
About the Recommendations History Feature
Setting Up Siebel In-Memory Next Best Action
Process of Setting Up Siebel In-Memory Next Best Action
Configuring the Oracle Real-Time Decisions Server for Siebel In-Memory Next Best Action
Integrating the Oracle Real-Time Decisions Server with the Siebel Application
Configuring Choice Groups in the Siebel Application
Defining Choice Group Events, Response Actions, and Parameters
Creating Customized Views for RTD Recommendations
Enabling or Disabling Recommendation Renderer Functionality
Configuring Recommendation Names to Display in the Recommendations History Screen
Disabling Transaction Tracking
Using Siebel In-Memory Next Best Action
Scenario for Using Siebel In-Memory Next Best Action to Provide Cross-Channel Support
Viewing Recommendation Data for Contacts
Viewing Recommendation Data for Accounts
Viewing Details About Interactions
