Siebel In-Memory Next Best Action Guide > Overview of Siebel In-Memory Next Best Action >

About the Recommendations History Feature

Siebel In-Memory Next Best Action provides a Recommendations History screen to provide a better view of the customer based on information about past interactions with that customer. The RTD Requests list contains information about requests to Oracle Real-Time Decisions and lists the date and time that each request was generated. The Recommendations History screen displays the Recommendation ID, the name of the recommendation, the recommendation type, the response, and the reject reason (if applicable). The RTD Request Attributes screen displays details about the request attributes, such as the attribute type, the attribute name, and the attribute value.

You can also view the responses that were selected against previous recommendations. For more information about how to configure response actions, see Setting Up Siebel In-Memory Next Best Action.