How to Ask a Question

The Oracle Construction and Engineering Support Portal allows you to easily ask our Support Team questions.

To ask a question and create an Oracle Service Request (SR):

  1. Select Ask A Question in the Oracle Construction and Engineering Support Portal.
  2. On the Contact Form, enter the following details for your Oracle service request:
    • Product: Select Textura Payment Management.
    • Service Type: Select the option that best describes your request.
    • Subject and Description: Enter details for your request. The more information you provide, the quicker we can respond to your inquiry.
    • Contact Information: Enter details for all required fields and include the email addresses of any additional contacts.
  3. Select Submit Request.

What happens next?

You will receive an email confirming that we have received your request. This email will include your SR reference number, which can be used for your reference. You can reply to this email if you would like to provide an update on your question.

A member of our Support team will review your question and respond as soon as possible. If you would like to speak to our Support team, please call us and quote your SR reference number. See the Support page for phone numbers.

If you would like to keep track of or update your question on the Support Portal, you may log in or register as a new user. See How to Log In or Register on the Support Portal.


Last Published Wednesday, July 10, 2024