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Oracle Textura Payment Management Overview

FAQs for General Contractors (North America)

We've gathered a list of top user questions and provided links to help you find the information you need more quickly.

Creating a User Account

• Completing your account setup as a General Contractor
  1. From the On Behalf of Textura – Create an Account invitation email you received, select the link.
  2. Create a username and password. You must follow the following username and password rules:
     • Username: Use letters, numbers, or underscores. The maximum username length is 20 characters.
     • Password: Use at least one letter and one number. Passwords must be at least eight characters in length.
  3. Edit your user profile and set up a verification phone number.
     1. Add a verification phone number to add better security to your account. After setting up your phone number, you will receive a verification code. Enter the code to confirm your account.
     2. Update your user profile details and complete all required fields marked with an asterisk (*).
     3. Under the User Can section, select the following permissions:
        • Manage Projects
        • Manage Compliance
        • Sign on Behalf of Company.
  4. Edit your organization profile.
     1. From your Organization Name menu at the top of the page, select Edit Organization.
     2. Update all mandatory fields marked with an asterisk (*):
        • Tax ID: Be sure to follow the required format (12-3456789)
        • Bank Account Details
     3. Select Update Organization.

        Notes: You must complete all mandatory fields to register the account.

        For a more in depth look at these steps, see the following topics in the help documentation:

        • Invitation Email Overview for General Contractors
        • Creating a Username and Password
        • Setting Up a Verification Phone Number
        • Updating a User Profile for General Contractors
        • Updating the My Organization Profile Page

• I forgot my username

  If you forgot your username, contact Textura Support at 866-TEXTURA (866-839-8872) for assistance.

• I forgot my password
  1. Go to the Textura Login page.
  2. Select Can’t Sign In?
  3. Enter your Textura Username and Email.
  4. Select Submit.
• Adding a new user

  Only users with the Enterprise Administrator role can add new users. This role is assigned on the Edit User page, and there is no limit to how many new user accounts you can add to your organization on TPM.

  1. From the Users menu on the Home page, select Create User.
  2. On the Create User page, complete all mandatory fields marked with an asterisk (*).
  3. Select Complete Profile.

• What happens to my bank account information if my organization is deactivated?

  Textura removes all traces of your bank account information from the application if your organization is deactivated.

  If someone in your company later reactivates the organization, Textura will send a notification to all of your company's Enterprise Administrator users to prompt them to enter new bank account information. You cannot accept new subcontracts until an Enterprise Administrator enters and saves these banking details on the organization profile.

• Do users get automatically deactivated?

  Users are only automatically deactivated after a period of time if your organization uses the Days until user deactivation after last login organization setting. Enterprise and Local Administrators can choose to have Textura automatically deactivate users who have not logged in for 30, 60, 90, 180, or 360 days.

  Automatic user deactivation will not happen if your organization chose the Do not automatically deactivate option from the Days until user deactivation after last login drop-down menu.

Change Orders and Schedule of Values Management

• Modify the Schedule of Values (SoV) as a General Contractor.
• Create a Subcontractor Change Order as a General Contractor

Invoicing

• Submit an invoice as a General Contractor.
• Sign an invoice as a General Contractor.
• Bill for retention as a General Contractor.

Notary

• Understanding electronic notarization in TPM as a General Contractor.

Usage Fees

• How is the Contract Usage Fee Calculated

Supplier Tracking

• Are Corporate Supplier Tracking Programs automatically created from existing project-level or program templates?

  No, your existing project-level supplier tracking templates will not automatically apply to a corporate supplier tracking program. To create a corporate level supplier program, you need to manually enter program details when you begin using this workflow.

• Do I need to add each project to a corporate supplier tracking program?

  No, you do not need to assign a project to a corporate supplier tracking program. When you create a corporate supplier tracking program, Textura will automatically track the DEI values of all Subcontractors who work on at least one of your projects. When a Subcontractor submits a value and you approve it, that value will count toward your corporate supplier goal.

Textura Accelerator Payment Programs

• What is acceleration?

  Acceleration is the number of days that it takes for a General Contractor to pay their Subcontractor. The more days of acceleration a TPA invoice accumulates, the lower a Subcontractor's fee.

• Can I create a fixed fee Textura Accelerator Payment program?

  Yes, Textura only offers both fixed and dynamic pricing for TPA programs, but dynamic pricing is the new standard.

• Can I change my TPA program to contract-level enrollment?

  No, Textura does not offer contract-level enrollment for Textura Payment Acceleration (TPA) programs. Vendor-level enrollment is the current standard.

Next: FAQs for Subcontractors (North America)

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Last Published Wednesday, September 10, 2025