Chat with Oracle assistant for Textura for General Contractors
General Contractors can use the Oracle Assistant for Textura to quickly find answers to questions about using Textura Payment Management (TPM).
To access the assistant, select the Textura Assistant icon in the bottom-right corner of the Textura application. The assistant opens in a side drawer.
When first opened, the Oracle assistant for Textura displays quick links to the Documentation Library, Training, and What’s New.
It also provides example prompts to help you get started.
When you enter a question, the assistant responds with helpful answers that may include:
- Direct responses
- Links to relevant help topics
- Message Input: Use the message input field to type your question in natural language, just as you would ask a colleague.
Note: Be specific when asking your question.
For Example: Instead of entering “invoicing,” try:
- “How do I bill for retention?”
- “How do I edit invoice settings?”
The Oracle Assistant retrieves information from Textura’s help content and training resources to provide accurate, context-based answers to your questions. Crucially, the assistant's responses are customized by organizational role and project context: a General Contractor will have information retrieved from General Contractor content and help documentation, whereas a General Contractor querying in a Subcontractor role will have responses framed using relevant subcontractor materials.
Examples of contextual responses for Subcontractors include:
- Draw invoice or payment status: The assistant can show the current status and any applicable hold reasons.
- Notarization requirements: It can determine if you can bypass electronic notarization for documents requiring it and guide you through next steps.
- Compliance document instructions: When electronic submission is disabled, the assistant lists required compliance documents and instructions provided by your General Contractor.
- Resolving payment holds: The assistant can identify missing or expired compliance documents and prompt you to upload new ones (if electronic submission is supported).
- Help for this page: Opens related documentation for the page currently displayed.
- Clear conversation: Resets the chat and restores the introductory screen with example prompts.
- Disconnect from live agent: Ends your live chat session with support.
- Audio notifications: Enables sound alerts for new messages when you’re working in other browser tabs. Click the speaker icon to mute or unmute notifications.
- If you need further assistance, click No, I need more support in the chat window. Three options display.
- Call Support: View Textura Support phone numbers and operating hours.
- Transfer Me to a Live Agent: Connect directly to an available support agent.
- Create Service Request: Create Service Request tickets directly from the assistant.
Note: The Oracle assistant for Textura is currently restricted to General Contractor organization Enterprise and Local Administrators.
Watch the Textura Assistant for General Contractors and Owners video.