Connection closed during the Maestro login

Error Message

Failed to connect to the database. Error: Received error on doLogin service call, ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'));Failed to terminate sessionId :[session ID] and Error: Received error on terminate service call, The session for session ID [session ID] does not exist or is obsolete.

Meaning

Textura reached Maestro and started the login request, but the remote service closed the connection without responding.

The session then became invalid, so Textura could not end it normally.

Possible Causes

The Maestro web server restarted during the request.
The Maestro service was temporarily unavailable.
A network device interrupted the connection.
The service closed the connection because it was overloaded or unresponsive.
The Maestro environment was undergoing maintenance.

Recommended Resolution

Wait a few minutes, then run the health check again.

If the error persists, contact Textura Support, your ERP administrator or your ERP consultant. Ask them to confirm that the Maestro service is available and the connection is stable.

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