Maestro closed the connection without responding

Error Message

Failed to connect to the database. Error: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))

Meaning

Textura connected to the Maestro environment, but the remote server closed the connection before responding.

Possible Causes

The Maestro service was restarting or temporarily unavailable.
A temporary network interruption occurred.
A firewall, proxy or gateway ended the connection.
The Maestro web server was overloaded or unresponsive.
Scheduled maintenance was in progress.

Recommended Resolution

If the error persists, contact Textura Support, your ERP administrator or your ERP consultant. Ask them to review Maestro service availability and network stability.

Next Topic: Common Sage 300 ERP Connection Issues