16 Troubleshooting Tips

Application Login Troubleshooting

Report Troubleshooting

RIB (Retail Integration Cloud Service / RICS) Troubleshooting

Web Service Troubleshooting

References

Application Login Troubleshooting

Table 16-1 Application Login Troubleshooting

#	Error Category	Solution Hint
1	Customer Admin User login issue	1. Verify user exists in Oracle IDCS or OCI IAM (Notes: a default admin user is also created in EICS database) 2. Verify user in IDCS or OCI IAM has assigned the following IDCS or OCI IAM Application Roles: admin_users security_users mps_users batch_users global_store_users 3. Verify user in SIOCS has assigned ADMINISTRATOR SIOCS Application Role
2	Store user login failure on web client after version upgrade	Clear browser cache. SIOCS 19.2 has added custom cache headers which do not allow the web client application to be cached by the browser. Users are required to clear the existing copy of the client that is already cached on their systems by clearing the browser cache before logging into the web client first time after a version update.
3	Store user login failure	See Oracle® Retail Enterprise Inventory Cloud Service Administration Guide - Security chapter for details.

Error Category

Solution Hint

Customer Admin User login issue

1. Verify user exists in Oracle IDCS or OCI IAM

(Notes: a default admin user is also created in EICS database)

2. Verify user in IDCS or OCI IAM has assigned the following IDCS or OCI IAM Application Roles:

admin_users

security_users

mps_users

batch_users

global_store_users

3. Verify user in SIOCS has assigned ADMINISTRATOR SIOCS Application Role

Store user login failure on web client after version upgrade

Clear browser cache.

SIOCS 19.2 has added custom cache headers which do not allow the web client application to be cached by the browser.

Users are required to clear the existing copy of the client that is already cached on their systems by clearing the browser cache before logging into the web client first time after a version update.

Store user login failure

See Oracle® Retail Enterprise Inventory Cloud Service Administration Guide - Security chapter for details.

Report Troubleshooting

Table 16-2 Report Troubleshooting

#	Error Category	Solution Hint
1	EICS report connection issue	Verify Reporting WSDL in EICS System Configuration screen setup.

RIB (Retail Integration Cloud Service / RICS) Troubleshooting

Table 16-3 RIB (RICS) Troubleshooting

#	Error Category	Solution Hint
1	RIB injection user connection issue	Verify user has been assigned the following IDCS or OCI IAM Application Role: integration_users
2	RIB publisher connection issue	Verify the credentials of rib-user alias matches between in both EICS credential store and RIB-SIM. In RIB-SIM server, that the user need to be in ribAdminGroup.

Error Category

Solution Hint

RIB injection user connection issue

Verify user has been assigned the following IDCS or OCI IAM Application Role:

integration_users

RIB publisher connection issue

Verify the credentials of rib-user alias matches between in both EICS credential store and RIB-SIM. In RIB-SIM server, that the user need to be in ribAdminGroup.

Web Service Troubleshooting

Table 16-4 Web Service Troubleshooting

#	Error Category	Solution Hint
1	RIB injection user connection issue	1. Verify user has been assigned integration_users IDCS or OCI IAM Application Role 2. Verify web service end point url 3. Verify web service policy

Error Category

Solution Hint

RIB injection user connection issue

1. Verify user has been assigned integration_users IDCS or OCI IAM Application Role

2. Verify web service end point url

3. Verify web service policy

References

1. Oracle® Retail Store Inventory Operations Cloud Services Data Model residing on My Oracle Support

2. Oracle Retail Integration Cloud Service Integration Guide

3. Oracle Retail Enterprise Integration Overview Guide