Contents

Title and Copyright Information

About This Guide

1 About the ISR

• Session Recording Client Support

2 ISR FACE

• ISR FACE
  • Creating an API User
• REST API Commands
  • URL-Encoding Special Characters
  • Logging In to FACE
  • audioRecording Commands
    • download
    • redirect
    • details
    • start | pause | resume | stop
    • split
    • delete
    • Input Parameters
      • HTTP POST Request Parameters
      • URL Request Parameters
    • Return Data
  • Special Return Data Formatting
    • file/download
  • eventNotify
  • StartScreenCapture
  • StopScreenCapture
  • version
  • Return Codes
• FACE Policy System
  • FACE Policy Configurations
• Determining the UCID
• External Event Notifications
  • Events and Notifications
  • External Events Parameters Available by Event Type
  • External Event Notification and Parameters Example

3 Common FACE Commands

• Basic FACE Commands
  • Version Info
  • Authentication
• Fetch Recordings
  • Get Recording Details
  • Download Single Recorded Audio File by File Name
  • Get Segment Details by File Name
  • Get Single Recording Details by UCID
  • Get Recordings by Date
• Recording Controls
  • Start Recording with From/To URIs
  • Stop Recording with From/To URIs
  • Split Session Recording into Segments (Using UCID)
• Custom Data
  • Get Recordings Using Custom Data Fields and Values
  • Update Custom Data Field Values
  • Add Custom Data Field Values to Segment
  • Update Custom Data Value for Recording
• Format Responses in JSON
• Format Responses In the Default "verint" Template