Monitor Links

Service Monitor

The Service Monitor shows the status of the services that make up the GWIZ application. From this window, users can confirm if the individual services are running. These services are running on the GWIZ server and are stopped/started on the machine.

Type B In Queue

Typically this Queue is empty. If there are messages in the Queue, it will indicate that the messages are not being picked up by OPERA. It is suggested to verify that the services are running. These can be checked in the Service Monitor. If these services are"‘running" but the messages are not being processed, confirm the status of the OPERA database and the local network.

Type B Out Queue

Typically this Queue is empty. If there are messages in the Queue, it will indicate that the messages are not being sent out by OPERA. It is suggested to verify that the services are running (GWIZ (OAP) type B Pegasus Server). These can be checked in the Service Monitor. If these services are "running" but the messages are not being processed, confirm the status of the OPERA database and the local network.

Reservation Fail Queue

The Reservation Fail Queue page will list all bookings that were not processed via Type B (Type B rejects). These bookings must be reviewed manually. See the steps below.

1. To manually process the record, select EDIT and the booking is displayed.

   

2. The error that caused the booking to fail will display in the left corner (in red type).
3. For each error, the user must select Re-Process. If there are multiple errors, once the first is processed, another will appear.

Buttons

Re-process. Will process the reservation and send the confirmation number to the Travel Agent. The message is sent to the Type B In Queue and processed as "normal."

Return Error. Returns the booking response with a UC Segment to indicate to the Travel Agent that the request could not be corrected.

Delete. Removes the record from the queue and no response is sent to the Travel Agent.