|
|
|
Turnaway Codes
Accessing from Configuration>Rate Management>Codes>Turnaway Codes, Turnaway Codes are used to assist in recording the number of reservations or possible reservations that were "turned away" or could not be made by the property. Properties for which 100 percent occupancy is the norm need such statistics to distinguish between days where demand was merely 100 percent and days where demand was as high as 200 percent. Furthermore, it is useful to know for what reasons people cannot or do not make reservations and from which market segments they come.
Turnaways can be classified as denials or regrets. Denials are reasons for turning away customer business on the property side (e.g., sold out, room/rate not available). Regrets are reasons why a guest does not book the reservation (e.g., price sensitivity, location, shopping, etc.).
When the Reservations>Turnaways application function is set to Y, you can access turnaway records and reasons.
All Turnaway Codes can be distributed to multiple properties from the Generic Template Configuration Form when the OPP_MHOT Multi-property Base add-on license is active.
Turnaway Code. Abbreviation used to define the reason for the turnaway (e.g., SO, PR, RT, WL, BQ).
Description. Description for the turnaway code (e.g., Sold out, Price resistance, Room type requested not available, Wrong location, Banquet facilities not available).
Turnaway Group. Classify the turnaway as either a regret (a guest denies business from the property) or as a denial (the property denies business from the guest).
Sequence. Number that determines position of item in listings.
Inactive. Select this check box to mark a code or record as active or inactive. If it is inactive it is excluded from the display list.
To add a new turnaway code to the property, select the New button. To edit an existing turnaway code, highlight your choice and select the Edit button. The Turnaway Codes - New or Turnaway Codes - Edit screen appears.
Turnaway Code. Code that defines the reason for the turnaway.
Description. Description for the turnaway code.
Display Sequence. Number that determines position of item in listings.
Turnaway Group. Classify the turnaway as either a regret (a guest denies business from the property) or as a denial (the property denies business from the guest).
Inactive. Select this check box to mark a code or record as active or inactive. If it is inactive it is excluded from the display list.
See Also
