Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs >

ScreenPop Command

The CTI screen pop functionality loads the detail page of a record associated with the agent's current call center interaction. For example, if a customer calls in with the phone number 1-555-111-1212, and a corresponding contact record in Oracle CRM On Demand has the same phone number, the CTI screen pop functionality loads that contact's detail page in Oracle CRM On Demand so that the call center agent has information on the caller.