Oracle CRM On Demand CTI Developer's Guide
What's New in This Release
Back to top
Overview of CTI and CRM On Demand Integration
About the CTI Integration
CTI Agent Workflow
Message Flow between the CTI Client Application and Oracle CRM On Demand
Record Association Logic
CTI Integration APIs
Infrastructure Supporting CTI Integration
CTI Activity Web Service
CTIActivityInsert Interaction Input Parameters
CTIActivityInsert Interaction Output Parameters
CTIActivityInsert SOAP Request
CTIActivityInsert SOAP Response
CTIActivityWrapUp Input Parameters
CTIActivityWrapUp Output Parameters
CTIActivityWrapUp SOAP Request
CTIActivityWrapUp SOAP Response
Exception Messages
CTICommand Servlet API
ScreenPop Command
Message Protocol
Example of Contact ScreenPop Command
Example of Activity ScreenPop Command
WrapUp Command
Example of Call WrapUp Command
Tracking UI Events in the CTI Application
HTML Custom Attributes
UI Controls
Click-to-Dial Links
Listen to Vmail Button
Listen to Vmail on Phone Button
Reassign Button (Voicemail)
Open Email Button
Reassign Button (Email)
View Chat Button
View Interaction History Button
Save Button on Wrap Up Form
Configuring Oracle CRM On Demand for CTI Integration
CTI Company Profile Settings
CTI Role Privileges
Required Settings to Make CTI Functionality Available
CTI Activity Web Services Description Language File