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Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Synchronizes Data > Factors That Determine Which Data Oracle CRM On Demand Desktop Synchronizes > How Oracle CRM On Demand Desktop Avoids Duplicate DataOracle CRM On Demand Desktop includes metadata for the client and configuration in the Oracle CRM On Demand repository that prevents it from creating duplicate data. This configuration is in addition to the following items:
To define the data structures that are available to synchronize with Microsoft Outlook, Oracle CRM On Demand Desktop uses Oracle CRM On Demand object metadata definition. The object metadata definition supports the definition of a user key, which is the first additional layer of duplicate prevention. Oracle CRM On Demand Desktop supports configuration of user keys in the metadata for the client. If Oracle CRM On Demand Desktop detects a Microsoft Outlook insert operation during synchronization, then it does the following work:
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