Configuring Check Handling For Closing Checks With Held Items
Select the property, click Configuration, and then click Tender/Media.
Double-click a Service Total tender record to open it.
Click the Options tab, and then click the Ops Behavior subtab.
In the Tender Media Hold Types section, select a Hold Type for each type of Service Total tender used when making a payment and closing a guest check. The following table describes the Hold Types and their affect on the workstation messages.
Table 31-6 Hold Types and Workstation Messages
Hold Type
Workstation Message When Closing a Check with Items on Hold
0 - Fire Order
Select this option to send all items on hold to the order devices. This is the default Hold Type.
1 - Keep Held Status
Select this option to show a message asking the workstation operator whether to send the items on hold to the order devices or to close the check without sending the items.
2 - Hold Order
Select this option to show a message asking the workstation operator whether to send the items on hold to the order devices or to close the check without sending the items.