Before clearing totals, you must batch and settle all credit card transactions dated prior to the specified business date. You cannot clear totals when unbatched credit cards exist. Oracle recommends that you generate and save all credit card related reports from either the EMC or Oracle Hospitality Reporting and Analytics for historical reference.
Time Zone synchronization between the Simphony application server and workstations is important for the Clear Totals operation to work correctly. The CAL keeps the time settings on Simphony clients in sync with the Simphony application server. Some devices do not use CAL for configuration, and these devices can become out of sync with the Simphony application server. Therefore, before running the Clear Totals operation, ensure that the time settings on non-CAL devices are set to match the Simphony application server’s time settings as closely as possible.
EGateway log files show the date and time a Clear Totals operation was performed.
Parent topic: Clearing Totals