5 Discounts and Service Charges

A discount is the amount subtracted from a sales transaction to reduce the price. A service charge is the amount added to a sales transaction for a particular service. You can enter discounts and services charges as percentages or amounts.

A discount reduces the price of an item or items on a check. The following table describes the types of discounts you can use in Simphony:

Table 5-1 Discount Types

Discount Type Description

Manual

You manually apply the discount to a check. This is a traditional discount.

Automatic

The workstation applies a discount when the transaction meets certain criteria. As you add menu items, the workstation looks for items that trigger a discount and then applies the award amount to the check.

The workstation adds and removes discounts automatically. The workstation removes discounts automatically when another discount presents a better deal for the customer.

You cannot use the Void function key to remove automatic discounts from a check.

Coupon

A coupon discount is an automatic discount. The workstation applies discounts based on conditions within the transaction, but only after you inform the workstation that the discount is available by adding the coupon to the check.

You cannot use the Void function key to remove coupon discounts from a check.

Combination Pricing

The workstation applies an automatic discount or automatic coupon discount for combo meals, where a restaurant charges a single price for multiple items when they appear on a check at the same time.

A service charge is the amount added to a sales transaction for a service rendered. The service charge is posted to one of the following parties:
  • The person or people providing the service (for example, a server or bartender, or a team of servers)

  • The House or the establishment providing the service