Go to main content
1/170
Contents
Title and Copyright Information
Preface
1
Basic Workstation Operations
Online and Offline Communication Modes
Updating Workstations After Configuration Changes
Reloading and Refreshing the Check and Posting (CAPS) Database
2
Start of Shift
Signing On and Off of a Workstation
Clocking In and Out
Incrementing a Shift
Using Tip Track
Running Shift Reports
3
Guest Checks
Beginning and Closing a Check
Beginning a Fast Transaction
Adding the Guest Count to a Check
Open Check SLU Sorting Options
Order Handling on Open Checks
Firing Menu Items on a Check
Sending Items to Order Devices While Remaining on the Check
Re-firing Items to the Order Device
Holding Menu Items on a Check
Holding Selected Items or an Entire Order for a Preset Time
Ending the Current Round and Closing Checks with Items on Hold
Indicators on the Employee Check Journal Report
Changing a Menu Item Price in the Current Round
Creating and Picking Up Suites Checks
Adding Suites Owner Information to a Check
Combining Checks in the Same Revenue Center into One Order
Combining Checks Across Revenue Centers into One Order
Check Transfers
Transferring a Check Within a Revenue Center
Transferring a Check to Another Revenue Center
Suspend and Resume Checks
Suspending and Resuming a Check
Team Service and Team Checks
Transaction Handling with Team Checks
Team Service and Check Adjustment
Team Check and Guest Check Combination
Creating a Service Team
Adding Employees to an Existing Service Team
Removing an Employee from a Service Team
Printing Team Member Names
Deleting a Service Team
Creating a Team Check
Adding a Service Team to an Open Check
Removing a Service Team From an Open Team Check
Team Check Identification
Team Check Transfers
Follow Me Checks
Setting and Changing the Default Printer
Printing Customer Receipts in Multiple Languages
Seat Filtering and Memo Checks
Filtering a Check by Seat Number
Removing a Seat from the Filter
Changing the Seat Number of Menu Items on a Check
Printing a Memo Check
Adjusting a Closed Check
Reopening a Closed Check
Reprinting a Closed Check
Voiding a Closed Check
Applying Menu Item Tax Class Override
4
Menu Items
Adding Menu Items Using Screen Look Up (SLU)
Adding Menu Items Using Number Look Up (NLU)
Splitting Off Items
Splitting Off Items from a Suites Check
Conversational Ordering
Combo Meals and Groups
Creating Combo Meals
Using the Popup Condiment Orderer
Declaring Waste
Correcting Waste Checks
Menu Item Waste Reports
Menu Item Refills
Refilling Menu Items
Repeatable and Non-Repeatable Menu Items
Repeating Menu Items
5
Discounts and Service Charges
Applying a Discount Manually
Applying a Coupon
Applying a Service Charge
Applying a Return
Applying a Condiment Discount
6
Loyalty and Gift/Stored Value Cards
Performing a Loyalty Balance Inquiry
Issuing Loyalty Points
Performing a Coupon Inquiry
Issuing Coupons
Redeeming a Coupon
Transferring Points Balance
Performing Unique Items Inquiry
Applying a Loyalty Card to a Check
Performing a Gift Card Balance Inquiry
Issuing Gift Cards
Activating Gift Cards
Reloading Gift Cards
Transferring Gift Card Balance
Authorizing Gift Cards
Redeeming Gift Cards
Cashing Out Gift Cards
Issuing a Batch of Gift Cards
Activating a Batch of Gift Cards
Redeeming a Gift Card and Issuing Points
7
Check Payment
Tendering with Cash
Tendering with One Credit Card
Tendering with Multiple Credit Cards
Tendering with an Alternate Currency
Pay at the Table Charges to a Credit Card or Room Folio
Using PATT with Multiple Credit Cards
Using PATT with One Credit Card
Using PATT for Single Demo Payment
Using PATT to Close a Check Through a PMS Tender
Charging Menu Items to a Room Folio using Transaction Services
Performing a Mail Order Telephone Order (MOTO) Transaction
8
Engagement Cloud Service
Engagement Auditing Tool
Using the Engagement Auditing Tool
Tracking Engagement Usage
9
Dining Room Management
Host Command Area, Display, and Legend
Dining Table Status
Employee Lines
Section Layout
Enhanced Table Status and Functions
Selecting a Table
Creating and Deleting a Section Layout
Changing a Section Layout
Activating and Deactivating a Section Layout
Closing a Section Layout
Changing Server Availability
Hiding Colors and Table Decorators from a Table
Viewing the Employee Section Assignment Report
Seating Management
Viewing Estimated Wait Times
Greeting the Guest
Seating a Guest from the Wait List
Seating a Guest Using Quick Seat
Unseating a Table
Reservation List
Showing and Hiding the Reservation List
Sorting the Reservation and Wait Lists
Adding a Reservation
Changing a Reservation
Cancelling a Reservation
Setting the Reservation Summary
Reservation List Icons
Wait List
Showing and Hiding the Wait List
Adding a Wait List Request
Changing a Wait List Request
Abandoning a Wait List Request
Setting the Wait List Summary
Wait List Icons
Employee Section Assignment Report
Table Management System Gestures
10
Events
Event Status Bar
Starting and Ending an Event
Posting Checks to an Open Event
Posting Checks to a Closed Event
Event Workstation Reports
11
Rental Deposits
Applying a Deposit to a Check
Modifying Deposit Details on a Check
Removing a Deposit From a Check
Viewing and Searching for Deposits
Refunding a Deposit
Scripting on this page enhances content navigation, but does not change the content in any way.