Adding a Wait List Request

To determine the current wait time for the guest, you need to know the cover count for the party. When you have this information, perform the following steps:

1. Open the Wait List using one of the following methods:

   • Double-tap quickly on the Wait List.

   • Click the Add Wait List button.

2. Enter information about the guest on the Add Wait List Entry dialog, and then click OK. The following table describes the fields and buttons.

   You can enter data using either a keyboard or mouse that are physically attached to the workstation in which you are entering the request. Alternately, click the Keyboard button on the Add Wait List Entry dialog.

   Table 9-10 Add Wait List Entry Fields

   Field or Button	Description
   Cover Count	Enter the number of guests in the party.
   Wait Quote	The Wait Quote field automatically updates with the estimated quote time. The estimated quote time is the amount of time before the application expects a table to be available that can accommodate the covers entered. The application automatically calculates wait quotes after you enter the request. Quotes are based on availability, guest preferences (if any), and calculated turn times. You can provide this quote time to the guest. Click the Wait Quote button to override the quote value set by the application. Select the quote time from the list, or use the + and – buttons to increase and decrease the wait quote time.
   Cancel	If the guest does not want to wait for a table, click the Cancel button.
   Name	Enter the First Name, Last Name, or both. The name appears on the request and guest check.
   Look Up (optional)	If the property is using a loyalty application, (such as Oracle Hospitality Gift and Loyalty Advanced) you can look up and associate a guest’s loyalty account with the request.
   VIP (optional)	Select this option to indicate the guest is a VIP.
   Cover Count	Enter the number of guests in the party that require seating.
   Phone Number (optional)	Enter the guest phone number to use in contacting the guest if questions arise regarding the request.
   Requested Table (optional)	If the guest has a specific table request, select the table number, and then click OK. This does not guarantee the table for the guest, but increases the likelihood that the table will be available when the guest is seated.
   Email (optional)	If the guest provides an e-mail address, they may receive future promotions from the property.
   Notes (optional)	Enter special information for the staff (for example, birthday, anniversary, allergic to shellfish).
   Revenue Center	If the property supports reservations across multiple revenue centers (resort or hotel), a selection list appears. This allows hosting staff in the dining room to make a request for the guest in another revenue center at the property. If you change the revenue center after selecting a wait quote, you must re-select the Wait Quote button to determine the open seating times in the new revenue center.
   Preferences (optional)	If the guest has a table preference (for example, smoking, patio, booth, or window), click the Edit button on the Add Wait List Entry dialog, and then select the table preferences.
   Referral (optional)	Enter referral sources, such as taxi services, hotel concierge, or advertisements.

   After creating a request, a Wait List chit prints (if configured). The chit contains information about the table request (such as guest name, revenue center, party size, greeted time, and estimated wait quote time).