Preface

Oracle MICROS Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This User Guide explains the daily use of Simphony at the POS client.

Audience

This document is intended for Oracle MICROS Simphony workstation operators.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

December 2018

Initial publication.

February 2019

Updated Beginning a Fast Transaction in Chapter 3: Guest Checks by adding SPI and quick chip information.

December 2019

Added Open Check SLU Sorting Options to Chapter 3: Guest Checks for the 18.2.3 patch release.

Updated Authorizing Gift Cards and Redeeming a Gift Cards topic titles in Chapter 6: Loyalty and Gift Cards for the 18.2.3 patch release.

May 2020

Updated Reprinting a Closed Check in Chapter 3: Guest Checks for the 18.2.5 patch release.

Added the following topics to Chapter 3: Guest Checks for the 18.2.5 patch release:

  • Changing a Menu Item Price in the Current Round

  • Adjusting a Closed Check

  • Reopening a Closed Check

  • Voiding a Closed Check

August 2020

Updated Chapter 6: Loyalty and Gift/Stored Value Cards for the 18.2.6 patch release.

Updated the following topics in Chapter 6:

  • Authorizing Gift Cards

  • Performing a Gift Card Balance Inquiry

  • Performing a Loyalty Balance Inquiry

  • Redeeming Gift Cards

  • Redeeming a Gift Card and Issuing Points

December 2020

Updated Chapter 3: Guest Checks, specifically the Suspending and Resuming a Check topic.