Oracle MICROS Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.
Purpose
This User Guide explains the daily use of Simphony at the POS client.
Audience
This document is intended for Oracle MICROS Simphony workstation operators.
Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received and any associated log files
Screen shots of each step you take
Documentation
Oracle Hospitality product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/.
Simphony eLearning
The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.
Revision History
Date | Description of Change |
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December 2018 |
Initial publication. |
February 2019 |
Updated Beginning a Fast Transaction in Chapter 3: Guest Checks by adding SPI and quick chip information. |
December 2019 |
Added Open Check SLU Sorting Options to Chapter 3: Guest Checks for the 18.2.3 patch release. Updated Authorizing Gift Cards and Redeeming a Gift Cards topic titles in Chapter 6: Loyalty and Gift Cards for the 18.2.3 patch release. |
May 2020 |
Updated Reprinting a Closed Check in Chapter 3: Guest Checks for the 18.2.5 patch release. Added the following topics to Chapter 3: Guest Checks for the 18.2.5 patch release:
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August 2020 |
Updated Chapter 6: Loyalty and Gift/Stored Value Cards for the 18.2.6 patch release. Updated the following topics in Chapter 6:
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December 2020 |
Updated Chapter 3: Guest Checks, specifically the Suspending and Resuming a Check topic. |