Table of Contents

1. Navigation

1.2 Conventions Used

1.4 Template and Navigation

1.4.1 Home Screen

1.5 Common Operations

1.5.1 Basic Operations

1.5.2 Basic Actions

1.5.3 Personalization Options

1.6 Keyboard Compatibility

1.6.1 Keyboard Compatibility

1.8 Accessibility

1.8.1 Understanding Accessibility

1.8.2 Application Accessibility Preferences

1.8.3 Documentation Accessibility Preferences

2. Search Function

2.1 Search Criteria

2.2 Searching for an Application

2.2.1 Search/Task tab

2.2.2 Quick Search section

2.3 Searching for an Account and Customer

2.3.1 Quick Search section

2.3.2 Search Using Customer Details

2.3.3 Search Using Account Details

2.3.4 Search Using Business Details

3. Dashboards

3.1 Introduction

3.3 User Productivity

3.3.1 Viewing the Customer Service/Collection tasks

3.4 System Monitor

3.4.1 Monitoring Batch Jobs

3.4.2 Monitoring Jobs

3.4.3 Monitoring Services

3.4.4 Database Server Log Files

3.4.5 Parked Transactions

3.4.6 Monitoring Users

3.4.7 Monitoring JMS Queues

3.5 Producer Analysis

3.6 Process Files

3.6.1 Incoming Process File

3.6.2 Outgoing Process File

4. Customer Service

4.1 Introduction

4.1.1 Quick Search section

4.2 Customer Service screen

4.3 Customer Service screen’s Summary tab

4.4 Customer Service screen’s Collections tab

4.5 Customer Service screen’s Customer Service tab

4.5.1 Call Activities sub tab

4.5.2 Maintenance sub tab

4.5.3 Comments sub tab

4.5.4 Promises sub tab

4.5.5 Checklists sub tab

4.5.6 Tracking Attributes sub tab

4.5.7 Field Investigation Sub Tab

4.5.8 References sub tab

4.5.9 Correspondence sub tab

4.5.10 Letters sub tab

4.5.11 Document Tracking sub tab

4.5.12 Scenario Analysis sub tab

4.5.13 Access History

4.6 Customer Service screen’s Account Details tab

4.6.1 Account Details sub tab

4.6.2 Statements sub tab

4.6.3 Rate Schedule sub tab

4.6.4 Insurances sub tab

4.6.5 Condition Details sub tab

4.6.6 Securitization Sub Tab

4.6.7 Contract Information sub tab

4.6.8 Escrow sub tab

4.7 Customer Service screen’s Customer Details tab

4.7.1 Customer sub tab

4.7.2 Business sub tab

4.8 Customer Service screen’s Customer Preferences tab

4.9 Customer Service screen’s Transaction History tab

4.9.1 Balances sub tab

4.9.2 Transactions sub tab

4.9.3 Sale Transfer Transactions

4.9.4 Payment Rating sub tab

4.9.5 Due Date History sub tab

4.9.6 Repayment Schedule sub tab

4.9.7 Work Order sub tab

4.10 Customer Service screen’s Pmt Modes tab

4.10.1 ACH sub tab

4.10.2 Coupon sub tab

4.10.3 Post Dated Checks sub tab

4.10.4 Payment Arrangement sub tab

4.11 Customer Service screen’s Bankruptcy tab

4.11.1 Call Activities sub tab

4.11.2 Comments sub tab

4.11.3 Due Date History sub tab

4.12 Customer Service screen’s Repo/Foreclosure tab

4.12.1 Repossession sub tab

4.12.2 Foreclosure sub tab

4.12.3 Analysis sub tab

4.12.4 Remarketing sub tab

4.12.5 Call Activities sub tab

4.12.6 Comments sub tab

4.12.7 Due Date History sub tab

4.13 Customer Service screen’s Deficiency tab

4.13.1 Call Activities sub tab

4.13.2 Comments sub tab

4.13.3 Due Date History sub tab

4.14 Customer Service screen’s Collateral tab

4.14.1 Valuation sub tab

4.14.2 Tracking sub tab

4.14.3 Seller sub tab

4.15 Customer Service screen’s Bureau tab

4.16 Customer Service screen’s Timeline tab

4.17 Customer Service screen’s Cross/Up Sell Activities tab

4.17.1 Edit Cross/Up Sell Activity

4.17.2 Create Simple Application

4.17.3 Close Opportunity

4.18 Customer Service screen’s External Interfaces tab

4.18.1 Accept or Reject Bankruptcy Details

4.19 Review Request

4.19.1 Filter and View Review Requests

4.19.2 Create and Send Review Request

4.19.3 Reviewing a Request

4.19.4 Responding to Review Request

4.19.5 Reassign Review Request

4.19.6 E-mailing Review Request

4.19.7 Closing Review Request

4.19.8 Complete Review Request

4.20 Queue Assignment

4.20.1 Using Queue Search

4.20.2 Queues sub tab

4.20.3 Criteria sub tab

4.20.4 Queue Assignment sub tab

4.20.5 Reassign Users in Queue

4.20.6 Filter Accounts based on Queue Criteria

4.20.7 View Accounts in Sort Order Sequence

4.20.8 Track Activity Status

5. Customer Credit Limit

5.1 Introduction

5.3 Customer/Business tab

5.3.1 Transactions sub tab

5.3.2 Addresses sub tab

5.3.3 Telecoms sub tab

5.3.4 Employments sub tab

5.3.5 Partners sub tab

5.3.6 Affiliates sub tab

5.3.7 Tracking Attributes sub tab

5.3.8 Accounts sub tab

5.3.9 Applications sub tab

5.3.10 Comments sub tab

5.3.11 Documents sub tab

6. Securitization

6.1 Pool Inquiry

6.1.1 Pool Transactions

6.1.2 Pool Accounts

6.1.6 Delinquency

6.2 Pool Creation

7. Transaction Authorization

7.1 Transaction Authorization screen

7.2 Authorization History tab

7.3 Review Request Tab

7.4 Review Request

7.4.1 Filter and View Review Requests

7.4.2 Create and Send Review Request

7.4.3 Reviewing a Request

7.4.4 Responding to Review Request

7.4.5 Reassign Review Request

7.4.6 E-mailing Review Request

7.4.7 Closing Review Request

7.4.8 Complete Review Request

8. Post Dated Cheques (PDC) Management

8.1 PDC Entry Tab

8.2 PDC Maintenance Tab

9. Escrow Transactions

9.1 Escrow Transaction

9.1.1 Reprocessing an Analysis Batch with Error Status

9.2 Analysis Group Tab

9.2.1 Viewing Analysis Group tab

9.2.2 Approving the Analysis

9.2.3 Cancelling the Analysis

9.2.4 Reanalysing the Escrow Analysis

9.2.5 Deleting the Analysis

9.3 Accounts Tab

9.4 Escrow Disbursement Entry Tab

9.4.1 Viewing Open batches

9.4.2 Viewing All Batches

9.4.3 Locating a batch with an Error

9.4.4 Validating and Posting Batches

9.4.5 Holding an Escrow Disbursement Batch

9.4.6 Opening/Removing Hold on an Escrow Disbursement batch

9.4.7 Cancelling an escrow disbursement batch

9.5 Escrow Disbursement Maintenance Tab

9.5.1 Cancelling the Disbursement Maintenance

9.5.2 Viewing Cancelled Escrow Disbursement on the AP Requisition screen

10. Account Documents

10.1 Introduction

10.2 Account Document screen

10.2.1 Attaching a Document to an Account from a server

10.2.2 Attaching a Document to an Account from a Client Machine

10.2.3 Copying a Document

10.2.4 Moving a Document

10.2.5 Viewing a Document Attached to an Account

10.3 Document Tracking section

10.3.1 Locating an Account Document

10.3.2 Viewing a Document Attached to an Account

11. Collateral Management

11.1 Collateral Tab

11.1.1 Valuations Sub Tab

11.1.2 Tracking Sub Tab

11.1.3 Status History Sub Tab

11.1.4 Asset Relation Sub Tab

11.1.5 Audit Sub Tab

11.2 Search Tab

12. Tools

12.1 Loan Calculator

12.1.1 Parameters

12.1.2 Repayment Options

12.1.3 Amortization Schedule

12.1.4 Printing a Quote

12.1.5 Copy Calculation to Contract or Decision tab

12.2 Vehicle Evaluator

12.2.1 Attributes Tab

13. Oracle Financial Services Lending and Leasing Reports

13.1 Accounts Payable Log By Customer

13.2 Accounts Payable Log By Producer

13.3 Accounts Payable Log By Third Party

13.4 Accounts Payable Log By Vendor

13.5 GL Posting Log

13.6 Pool Txns Log By GL Post Dt

13.7 Producer Monetary Txns Log By GL Post DT

13.8 Producer Statement

13.9 Account Wise PDC List

13.10 Payment Posting (Daily Cash) Log

13.11 PDC Payslip

13.12 Pending PDC List

13.13 Pool Defaults

13.14 Pool Delinquency

13.15 Pool Liquidated Contracts

13.16 Pool Monthly Activity

13.17 Pool Payoffs

13.18 Pool Recovery

13.19 Pool Repurchased Accounts

13.20 Vendor - Invoice Log

13.21 Vendor - Work Order Log

13.22 Payment Receipt

13.23 Account Wise Payment Receipt

13.24 Account Payable (Servicing)

13.25 WorkList/Queue Log Summary

13.26 Payment Error Log

13.27 Payment Error Log by Suspense Amount

13.28 Amortized Txns Log By GL Post Dt - Loan

13.29 Monetary Txns Log By GL Post Dt - Loan

13.30 Payment Allocations Log By GL Post Dt - Loan

13.31 Advance Posting Error Log Desc Loan

13.32 Advance Posting Log Loan

13.33 Excess Payments (Refund) Log Loan

13.34 Payment Allocations Log Loan

13.35 Payment History Loan

13.36 Scheduled For Chargeoff Accounts Log Loan

13.37 Scheduled for Termination Accounts Log Loan

13.38 Trial Balance Loan

13.39 Loan Boarding Report

13.40 New Loan Upload - Edits

13.41 Charge Off Accounts Log - Loan

14. Producer

14.1 Producer Details tab

14.1.1 Payment Details

14.1.2 Compensation Plan

14.1.3 Subvention

14.1.4 Transactions

14.1.5 Holdback/Loss Reserve

14.1.6 Tracking Attributes

14.1.7 Contacts

14.1.8 Comments

14.1.10 Title Status Summary

14.2 Search Tab

15. Vendors

15.1 Vendors tab

15.1.1 Payment Details

15.1.2 Vendor Groups

15.1.3 Tracking Attributes

15.1.4 Comments

15.2 Assignment Allocation

15.2.1 Vendor Assignment Criteria

15.2.2 Vendor Assignment Allocation

15.3 Work Orders Tab

15.3.1 Services

15.3.2 Work Order History

15.3.3 Tracking Attributes

15.4 Follow-up Tab

15.4.1 Assigned Services

15.5 Invoices Tab

15.5.1 Auto Validate Invoice

15.5.2 Invoice Details sub tab

15.5.3 Accept/Reject Invoice details

15.5.4 Payment Schedules sub tab

15.5.5 Related Invoice/Work Order Details sub tab

15.5.6 Tracking Attributes sub tab

15.5.7 Business Rules

15.6 Search tab

16. Batch Transactions

16.1 Introduction

16.2.1 Advance Entry Tab

16.2.2 Advance Maintenance Tab

16.2.3 Search Tab

16.3.1 Lockbox Payments

16.3.2 ACH Payments

16.3.3 Bulk Upload of Payment Transactions

16.3.4 Manual Entry

16.3.5 Customer Based Payments

16.3.6 Payments Entry Tab

16.3.7 Payment Maintenance Tab

16.3.8 Outbound Customer Extracts To Payment Agencies Batch

16.3.9 Search Tab

16.4.1 Fees Tab

16.5 Search screen

17. Interface

17.1 Introduction

17.2 AP Transactions

17.3 GL Transactions

17.3.1 Company tab

17.3.2 Account tab

17.4 Account Conversion

17.4.1 Conversion of Account screen

17.4.2 Applicants Sub Tab

17.4.3 Decision Tab

17.4.4 Contract Tab

17.4.5 Collateral Tab

17.4.6 Account Details Tab

17.4.7 Account Details’ Sub Tabs

17.4.8 Comment Tab

17.4.9 Verification Tab

17.4.10 Calculator Tab

17.4.11 Search Tab

Appendix A: Transaction Parameters

A.1 Monetary Transactions

A.1.1 Servicing Expenses

A.1.2 Late Charges

A.1.3 Nonsufficient Fund Fees

A.1.4 Repossession Expenses

A.1.5 Bankruptcy Expenses

A.1.6 Phone Pay Fees

A.1.7 Financed Insurances

A.1.8 Index/Margin Rates

A.1.9 Payoff Quotes

A.1.10 Backdated Payoff Quotes

A.1.11 Account Paidoff

A.1.12 Account Charge Off

A.1.13 Account Closure

A.1.14 Advance (Principal) Balance

A.1.15 Interest

A.1.16 Interest Accrual

A.1.17 Active Military Duty

A.1.18 Due Date Change

A.1.19 Change Term

A.1.20 Payment Refund Transaction

A.1.21 Extensions

A.1.22 Payment Amount

A.1.23 Prepayment Penalty

A.1.24 Escrow Payment

A.1.25 Escrow balance refund

A.1.26 Pay Off Quote Fee

A.1.27 Nonperforming Accounts

A.1.28 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan

A.1.29 Account Settlement Transaction

A.1.30 Account Acceleration

A.2 Nonmonetary Transactions

A.2.1 Customer Name Maintenance

A.2.2 Customer Details Maintenance

A.2.3 Skipped Customers

A.2.4 Mark Customer as Deceased

A.2.5 Privacy Opt-Out Indicator

A.2.6 Correspondence (stopping)

A.2.7 Financed Insurance (modifying)

A.2.8 ACH Maintenance

A.2.9 Stop an ACH

A.2.10 Statement Reprinting (batch only)

A.2.11 Add ACH Bank

A.2.12 Post Dated Checks

A.2.13 Coupon Book Maintenance (batch only)

A.2.14 Extended Service Contract (ESC)

A.2.15 Insurance Maintenance

A.2.16 Escrow Information and Maintenance

A.2.17 Escrow Analysis Disbursements

A.2.18 Insurance Payment Maintenance

A.2.19 Adjust Dealer Compensation

A.2.20 Add / Modify Account Contact References

A.2.21 Account Statement Preference Mode

A.2.22 Cure Letter Date Maintenance

A.2.23 Recourse Details Maintenance

A.2.24 Sub Unit Account Transfer

A.2.25 Customer Credit Limit Transactions

A.3 Processing SCRA

A.3.1 Setting up Interest Rate for SCRA

A.4 Black Book Interface

Appendix B: Payment Amount Conversions

Appendix C: Generic Recovery Interface (GRI)

C.1 Introduction

C.1.1 Pre-requisites

C.2 Create Case

C.3 Update Case

C.4 Case Comments

C.6 Reopen Case

C.7 Reassign Case

C.9 Case Updates Received via FireHose WebService

C.10 Case Repossession

C.11 Case Invoice

Appendix D: Account Acceleration

D.1 Introduction

D.2 Posting Account Acceleration

D.3 Reversing Account Acceleration

D.3.1 Account Acceleration and Reversal with ‘Principle First’ adjustment

D.3.2 Account Acceleration and Reversal with ‘Interest First’ adjustment