Preface
Welcome to the Oracle Insurance Data Gateway (OIDG) user guide. This guide discusses about OIDG portal and its applications that includes following:
Logging in OIDG portal and its applications
- Terminologies
- AdminView user interface
- Configuring environments, parties and endpoints
- Associating business services to parties and endpoints
- Setting up system and custom properties
- Viewing Partner Config XML
- QuickView user interface
- Configuring batches and web services transactions
- Resubmitting failed transactions
Audience
This guide is intended for OIDG portal users.
Related Documents
Please refer to the following documents for more information on OIDG installation and builds.
- OIDG Installation Guide
- OIDG Security Administration User Guide
You can view these guides online at: http://www.oracle.com/technetwork/documentation/insurance-097481.html
Supported Browsers
OIDG portal and its applications work with Google Chrome Version 61.0.3163.100 or higher, and Microsoft IE 11. Please be aware that Mozilla Firefox, MacOS Safari and Microsoft Edge may not function as intended.
Conventions
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| monospace | Indicates commands, URLs, code in examples, and text that appears on the screen. |
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Documentation Accessibility
This documentation may contain links to websites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Websites.
Customer Support
If you have any questions about the installation or use of our products, please call +1.800.223.1711 or visit the My Oracle Support website:
Go to My Oracle Support to find answers in the Oracle Support Knowledge Base; submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices.
Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a Telecommunications Relay Service (TRS). Information about TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html.
A list of phone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing impaired customers should use the TRS at 1.605.224.1837.
Contacting Support
The Support Services Group is available to answer any questions you may have concerning the base systems. You can call Support Services between 7:00 a.m. and 7:00 p.m., Eastern Standard Time, Monday through Friday.
After 7:00 p.m. and on weekends, please leave a voice mail message. Our support representatives check the voice mail messages at the beginning of each business day.
Note: In many cases, an affiliated company distributes and supports the software products. Please check your license agreement to determine who you should contact for software support. If your license agreement provides for support from an affiliated company, the Support Services Group will help you contact that company.
To contact support, see the following links:
- Online via My Oracle Support:
- By phone:
- USA: +1.800.223.1711
- Canada: +1.800.668.8921 or +1.905.890.6690
- Latin America: 877.767.2253
For other regions including Latin America, Europe, Middle East, Africa, and Asia Pacific regions, visit:
For additional information see the following links:
- for North America consulting:
- for Consulting:
- for Sales use:
Information to have
When you call Oracle Insurance Support, your support representative will request information from you concerning your computer, your software, and your printer. This information is necessary to answer your question. For faster service, please have the following information at hand before you call:
- Your name, company name, phone number, fax number, and, if applicable, modem number
- Information about the software product, including the product name, module name, and version number
- Information about the operating system you are using and its version number
- Information about your computer, including the processor type, total memory, and total and available disk space
- Information about your network, including the name and version number
- Information about your printer, including the type and total memory installed
- Information about any error messages you received and the steps to take to re-create the error
- Information about the severity of the error and whether it affects a live system or a system being tested
Sending files to Support Services
Your support representative will advise you on the best way to send any requested files.
Accessing your system directly
In some cases, your support representative may need to access your system directly, through the use of communications software. If this is necessary, your support representative will discuss with you when and how this will occur.