5Managing Companies
Managing Companies
This chapter describes managing companies and accounts information. It includes the following topics:
About Managing Companies
Within Siebel Finance, the term companies refers to entities that are typically referred to as accounts in other Siebel applications. A company represents the relationship between your organization and companies or organizational entities (or structures) with which you do business. Use the Companies screen and its associated views to view company information and interactions.
In Siebel Finance, the term investors refers to financial organizations such as mutual fund or money management institutions; investors are not contacts, rather they are companies that are identified as investors. In Siebel Financial Services, the investors functionality has migrated to the Companies screen. This chapter covers both regular company and investor procedures.
Use the procedures in this chapter to perform the administrator tasks of adding industries and territories, controlling company information, generating company hierarchies, managing competitor information, verifying coverage team members, and managing custom-defined relationship types.
End users use the Companies views to add new companies and investors, create company assessments, associate service requests with a company, update the coverage team, define relationships to other companies, contacts, and households, and view company summary information. In addition, end users can retrieve information about investors, including investors’ preferences, holdings, and transactions.
You can save time and reduce keystrokes by using a workflow to automate steps that are repeatedly performed by end users. For more information, see Siebel Business Process Framework: Workflow Guide.
About Company Hierarchies
A company hierarchy is a group of companies that are organized by parent-child relationships. Siebel Industry Applications support displaying these company relationships in a hierarchical tree.
The hierarchical tree is a visual representation of company hierarchy data that allows end users to view the relationships between companies. By viewing a company roll-up, users can see aggregated company information, including contacts, coverage teams, activities, and opportunities.
When end users have access to a company, they can review the hierarchical structure for that company, its child divisions, and the contacts who work there. Company hierarchies are displayed in five subviews of the Companies screen:
Relationship Hierarchy view
Activity Roll-up
Contact Roll-up
Opportunity Roll-up
Coverage Team Roll-up
Depending on your configuration, a company that does not have a parent-child relationship with another company might not appear in the roll-up views. For more information on company hierarchies, see Generating Company Hierarchies for Data Aggregation and Viewing Company Hierarchies in Roll-Up Views (End User).
Scenario for Managing Company Information
This scenario features sample tasks performed by a sales representative, investment banker, and research analyst in the securities or banking industries. Your company might follow a different workflow according to its business requirements.
In this scenario, end users are the sales representatives who manage company information. They enter information to:
Add new companies to the database and create company assessments
Associate applications and service requests with a company
Manage company coverage teams
View company summary information
View relationships in a graphical manner
Sales Representative Tracks Company Information
A sales representative uses the Companies screen to capture and manage profile information about her business customer, such as contacts, organizational structure, management, and financial information. In addition to viewing market statistics and D&B reports. Using Siebel Finance, she can capture and track information about a company’s:
Relationship with her organization, such as the coverage team, contract terms, sales and service information
Preferred delivery channels, at both summary and detailed levels
She can also view details of competitors and create and access marketing and sales presentations.
The sales representative can create a new company record or view and modify information about existing companies. For example, if the sales representative is preparing for a sales call, she can use the Companies screen to answer the following questions:
What business is this company in?
Who are the executives I must be calling on?
What is this company’s financial profile?
What financial accounts and products does the company already own?
What types of service issues has the company had?
Investment Banker and Research Analyst Analyze Research Literature to Send to Client
An investment banker for a sell-side institutional firm is reviewing one of her accounts to decide what research literature she must send to her client. The client’s profile suggests a conservative stance and includes significant cash on hand. The investment banker decides to send some literature about various secured fixed-income instruments. The banker creates a service request for the literature distribution and assigns it to a research analyst at her firm.
The research analyst receives a service request to send literature to a client. The analyst determines the literature to send to the client. He then creates a new email, attaches the required literature, and sends it to the client.
In this scenario, users are bankers and research analysts. They enter information in Siebel Finance to:
Add new investors
Display an investor organizational chart
Add investor holdings
Add coverage team members and track coverage roles
Display a list of transactions or holdings by investor
Process of Managing Companies
This topic details sample tasks often performed by administrators and end-users when managing companies. Your company might follow a different process according to its business requirements.
Administrator Procedures
The following list shows tasks administrators typically perform to manage companies:
End-User Procedures
The following list shows tasks end users typically perform when managing companies:
Setting Up Values for Companies
Administrators can create new industries and territories so that the appropriate selections are available to end users when they add companies.
When a company is added to Siebel Finance, the end user adding the company is responsible for indicating the industry to which the company belongs. Administrators are responsible for creating the industries that appear to end users.
Adding Industries
Use the following procedure to add an industry.
To add an industry
Navigate to the Administration - Data screen, then the Industries view.
In the Industries list, add a record, and complete the necessary fields.
Some fields are described in the following table.
Field Description Language Code
Primary language of the classification used.
SIC Code
Standard Industry Classification code as defined by the U.S. Department of Commerce.
Type
The classification used to describe the industry.
Companies are often associated with a territory. Administrators can create the territories that appear in the Territory field when end users add a company to Siebel Finance.
Adding Territories
Use the following procedure to add a territory.
To add a territory
Navigate to the Administration - Assignment screen, then the Territories view.
In the Territory List list, add a record, and complete the necessary fields.
Deleting Company Information
Deleting a company completely removes the company, as well as all activities related to the company, from Siebel CRM. Only delete a company record if you are certain that the company is no longer active. If end users are unsure whether or not a company is still active (and therefore must not be deleted), they have the option of removing themselves from the company team instead of deleting the record.
As the Siebel administrator, you can make a company unavailable to all other users. First, you can assign yourself as the primary team member. Second, you remove all other employees from the company’s team.
To make a company unavailable to all other users
Navigate to the Companies screen, then the Companies Administration view.
In the Company list, drill down on the Name link.
In the Company Team dialog box, locate the administrator, and click in the Primary field.
In the Company Team dialog box, delete all other coverage team members and click OK.
Only those users with access to the All Companies and All Companies Across Organizations views are able to see this company.
Managing Competitor Information
Effective sales and marketing requires that your employees have up-to-date and consistent information about the competition and their products. This topic describes how to administer information about competitors and competitive products within the Companies screen.
To indicate that a company is a competitor
Navigate to the Companies screen, then the Companies Administration view.
In the Company list, add or select a company.
In the Company form, click the show more button.
Select the Competitor check box to add the company to the Competitor’s list.
The company appears in the Competitor’s list. The Competitor’s list is available in the Competitors screen and related screens, such as Opportunities.
When a company has been indicated as a competitor, you might want to add document files of comparative and competitive literature. For more information, see the chapter on literature administration in Siebel Applications Administration Guide.
Removing Records from the Competitors List
You cannot delete records that have been added to the Competitors list, since deleting them would also remove them from related screens, like Opportunities. For example, a company might have been a competitor for an opportunity last month. Even if the company is no longer a competitor, the competitor record must remain as part of the history of the opportunity.
If you no longer want a record to appear in the Competitor’s list, deselect the Competitor check box. This removes the record from the Competitors screen without affecting other screens.
Verifying Coverage Team Members
If you are logged on as a Siebel administrator, you can search for companies that do not have any coverage team members.
Managers can add or delete the members of a company’s coverage team if they are the existing primary team member, or the primary team member is one of their direct reports. If you are logged in as an administrator, you can change the primary team designate for any company in the Company Administration view. (Navigate to the Companies screen, then the Companies Administration view.)
The procedures that follow involve making selections in the Account Team field. If the Account Team field does not appear in your installation, you might reveal it using the Columns Displayed dialog box.
Searching for a Company without Coverage Team Members
Use the following procedure to search for a company without coverage team members.
To search for a company without any coverage team members
Navigate to the Companies screen, then the Companies Administration view.
In the Companies list, define a new query where the Name field is:
count(
) = 0
Execute the query.
The query returns a list of all companies that do not have any coverage team members.
Adding and Deleting Members of the Coverage Team for a Company
Use the following procedure to add or delete members of the coverage team for a company.
To add or delete members of the coverage team for a company
Navigate to the Companies screen, then the Companies Administration view.
In the Companies list, select a company, and click the More Info view tab.
In the Account Team field, select an employee in the Coverage Team dialog box, and click Add or Remove.
Changing the Primary Coverage Team Member for a Company
Use the following procedure to change the primary coverage team member for a company.
To change the primary coverage team member for a company
Navigate to the Companies screen, then the Companies Administration view.
In the Companies list, select a company, and click the More Info view tab.
In the Account Team field, select the Primary field for the new primary coverage team member.
Managing the Custom-Defined Relationship Types LOV
If you are logged in as the Siebel administrator, you can create and maintain a list of predefined custom-defined relationship types. A default list of values is provided with the application. These relationship types appear in the drop-down LOV for the Type field found on the Relationship Hierarchy views, in the Party Relationship applet.
To add a custom-defined relationship type
Navigate to the Administration - Data screen, then the List of Values view.
In the List of Values list, create a New Query where Type equals PARTY_RELATIONSHIP_TYPE.
At least six records will be returned, showing the existing list of values for custom-defined relationship type.
In the List of Values list, add a record, and complete the necessary fields.
Some fields are described in the following table.
Field Comments Active
Determines whether the value is displayed to the end user in the Relationship drop-down list.
Display Value
Value as displayed in the Relationship drop-down list.
Language Independent Code
Code used internally by the Siebel application.
Language Name
Language used for the list of values Display Value field.
Order
Numerical order in which a value is displayed within the Relationship drop-down list.
Parent LIC
Language-independent code of a parent list of values. It is used in hierarchical list of values.
Translate
When checked, indicates that the list of values is part of a multilingual list of values (MLOV).
Type
The type of list of values. For this procedure, select PARTY_RELATIONSHIP_TYPE.
Generating Company Hierarchies for Data Aggregation
Data aggregation is available by using the Roll-up views, providing the administrator defined one or more hierarchies. The application administrator typically defines a default hierarchy by associating accounts with one another using the parent field on a company form, or the subaccount view for child accounts. Administrators can define Company hierarchies to display aggregated data across organizational structures, such as the activities, opportunities, contacts, and coverage teams. For example, the top node of the hierarchy contains activities for the organization, the subsidiaries below the organization, the departments at the subsidiaries, and contacts working at any level of the tree. As the end users move up and down the tree, they see more or less data rolled up to the selected level.
By default, only companies that are part of a relationship hierarchy can display roll-up data. You can modify the application to display roll-up data for companies which are not part of a hierarchy.
To configure display of roll-up data for companies not in a hierarchy
Using Siebel Tools, set the DynHierachry user property of the Dynamic Hierarchy Direct Relationship business component to LoadAllAccounts
For more information on setting user properties, see Configuring Siebel Business Applications.
Siebel Global Accounts is the module that provides this aggregation functionality. For more on global accounts, see Siebel Applications Administration Guide.
The application administrator can define two types of hierarchies for data aggregation:
Default hierarchy for all end users, see Default Company Hierarchies
Specific hierarchies that are used only by certain end users, see Dynamic Company Hierarchies
Default Company Hierarchies
The application administrator sets up a default company hierarchy one time, during the initial application setup. The default hierarchy is available to all end users who are not tied to a specific hierarchy, and who have been granted view access to the companies represented in the hierarchy. It is the administrator’s responsibility to give end users access to Company views. For more information, see Siebel Applications Administration Guide.
When new companies are added, they are automatically added to the default hierarchy tree. The contacts, coverage teams, activities, and opportunities that are associated with the company are automatically displayed in the roll-up views.
In the preconfigured application, using the Generate Hierarchy button adds only parent account and child companies to the hierarchy. Any company that does not have a child or parent is not displayed in the roll-up views. Use Siebel Tools to change the DynHierarchy LoadAllAccounts user property to alter this behavior.
You can set the DynHierarchy LoadAllAccounts user property on the Dynamic Hierarchy Direct Relationship business component to N or Y. When it is set to N, only parent and children appear in the generated hierarchy. When DynHierarchy LoadAllAccounts user property is set to Y, all companies are added to the generated hierarchy. For more information on setting user properties, see Siebel Developer's Reference.
To generate a default company hierarchy
Navigate to the Companies screen, then the Global Companies Administration view.
In the Company Hierarchies list, click Generate Hierarchy.
The parent-child account relationships that have been defined in your application are registered for participation in the roll-up views. This process might take some time, depending on the quantity of account records that are in your existing environment.
When the company hierarchy has been generated, a new record appears in the Company Hierarchies list. The Hierarchy Name field of the record contains the user ID of the administrator who generated the hierarchy and the time it was generated. If it is the only hierarchy record, the Default field is automatically checked. The companies that have been added for participation in the roll-up views appear in the Company Relationships list.
Note: If no accounts are visible in the Company Relationships list, click the query button, step off the query, and click Go to refresh the view.(Optional) Rename the company hierarchy and, if necessary, check the Default field.
Note: If end users are using the application when you generate a hierarchy, they must log off and log on again to see the default hierarchy in the roll-up views.
Dynamic Company Hierarchies
In some cases, users work with particular companies within a large corporation, but not with others. In these instances, some end users do not need to or must not see aggregated data across the entire corporation. An administrator can define a custom hierarchical structure across which data can be aggregated. This defined structure, called a dynamic hierarchy, can be as simple or complex as needed and offers users the ability to aggregate data across the companies they are interested in seeing.
To create a dynamic company hierarchy of selected companies
Navigate to the Companies screen, then the Global Companies Administration view.
In the Company Hierarchy list, and create a new record.
Scroll down to the Company Relationships list, create a new record, and select company.
All the accounts in the Company Relationship list belong to the new account hierarchy.
To define parent and child relationships:
Select a company in the Company Relationship list that has no parent.
In the Parent field, select a parent.
Note: Only companies entered in the Company Relationships list (Step 3) are available for selection in the parent field.
Repeat Step 4 for all companies that have no parents.
Associating Dynamic Hierarchies with an Organization
Use the following procedure to associate the dynamic hierarchy with an organization.
To associate the dynamic hierarchy with an organization
Navigate to the Administration - Group screen, then the Organizations view.
Select the organization in the Organizations list.
In the organization form, select the desired hierarchy in the Account Hierarchy field.
End users can only see the hierarchy with which their current position’s primary organization is tied. It is the administrator’s responsibility to associate end users with positions, positions with organizations, and organizations with hierarchies. For more information, see Siebel Applications Administration Guide.
Adding Companies and Investors (End User)
When end users identify a possible lead, the lead can be added as a company. Users can then begin to add and track information about the company.
To add a company or investor
Navigate to the Companies screen, then the Companies List view.
In the Companies form, click the show more button, add a record, and complete the necessary fields.
To specify a privacy level, in the Privacy Option field select one of the following:
Opt-In. Sharing of nonpublic personal information is allowed without restrictions.
Opt-Out - Affiliates. Sharing of nonpublic personal information with affiliates is not allowed.
Opt-Out - Third Party. Sharing of nonpublic personal information with third parties is not allowed.
Opt-Out - All Parties. Sharing of nonpublic personal information with any affiliate or third party is not allowed.
United States law requires that financial institutions disclose their privacy policies regarding the sharing of non public personal information with third parties, and fair credit reporting, that impacts the sharing of non public personal information with affiliates. End users can specify a privacy level by making a selection from the Privacy Option field.
The Privacy Option field is for registering the privacy level requested by the company; it does not impact record visibility in any way.
To identify the company as an investor, check the Investor box in the Company form.
Updating Company Profiles (End User)
It is recommended that a company’s profile information always be kept up to date. The information in a company’s profile is used throughout Siebel Finance to make decisions about and manage company records. For example, in the Commercial Loans screen, a company’s profile information automatically appears in the Borrower Detail view.
To update a company profile
Navigate to the Companies screen, then Companies List view.
In the Companies list, drill down on the desired company.
Click the Client Profile view tab.
In the Client Profile form, select the link to one of the following profile areas to update:
Business
Financial
Investors
Management
Market Statistics
Transactions
In the Profile form, update the information as needed.
Viewing Company Hierarchies in Roll-Up Views (End User)
End users can review the company and its parent organization, subsidiaries, contacts, opportunities and relationships to other entities using the graphical relationship hierarchy tree control. This control is available in the roll-up views. By drilling down on hypertext links on the hierarchy tree, end users can navigate to related views.
The Activities-Roll-up view shows all of the activities associated with the selected company and its children. End users can apply filters to the list to find specific activity records and save the filtered list.
To view aggregated activities for a company
Navigate to the Companies screen, then the Companies List view.
Drill down on the desired company, and click the Activities-Roll-up view tab.
The associated hierarchy appears on the right side of the screen. All activities associated with the company and all of its children appear in the Activities-Roll-up list.
In the Activities-Roll-up List, you can:
Drill down on an activity type to navigate to the Activities screen, then the Attachments view.
Drill down on a company name to navigate to the Companies screen, then the Contacts view.
Note: If you create an activity in the Activities screen and do not set the Company field, the activity will not appear in the Activities-Roll-up list.
Viewing the Aggregated Coverage Team for a Company
Use the following procedure to view the aggregated coverage team for a company.
To view the aggregated coverage team for a company
Navigate to the Companies screen, then the Companies List view.
Drill down on a company, and click the Coverage Team-Roll-up view tab.
The associated hierarchy appears on the right side of the screen. All coverage team members associated with the company and all of its subsidiaries appear in the Coverage Team-Roll-up list.
In the Coverage Team-Roll-up list, you can:
Drill down on a last name to navigate to the Employees screen.
Drill down on an email address to open a blank email message addressed to the team member who has that address.
Viewing the Aggregated Opportunities for a Company
Use the following procedure to view aggregated opportunities for a company.
To view aggregated opportunities for a company
Navigate to the Companies screen, then the Companies List view.
Drill down on a company, and click the Opportunities-Roll-up view tab.
The associated hierarchy appears on the right side of the screen. All opportunities associated with the company and all of its children appear in the Opportunities-Roll-up list.
In the Opportunities-Roll-up list, you can:
Drill down on an opportunity name to navigate to the Opportunities screen.
Drill down on a company name to navigate to the Companies screen, then the Contacts view.
Viewing an Aggregated List of Contacts for a Company
Use the following procedure to view an aggregated list of contacts for a company.
To view an aggregated list of contacts for a company
Navigate to the Companies screen, then the Companies List view.
Drill down on a company, and click the Contact-Roll-up view tab.
The associated hierarchy appears on the right side of the screen. All contacts associated with the company and all of its children appear in the Contacts-Roll-up list.
In the Contacts-Roll-up list, you can:
Drill down on a last name to navigate to the Contacts screen.
Drill down on a company to navigate to the Companies screen, then the Contacts view.
Drill down on an email address to open a blank email message addressed to the contact who has that address.
Creating Company Assessments (End User)
An assessment is a set of attributes used to assess the business potential or credit worthiness of a company. Company assessments can be used to compare companies to each other or against a model, or to learn about companies and sales situations. End users complete the company assessment by selecting the appropriate values for the different attributes.
To perform a company assessment
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the company for which the assessment is being performed.
Click the Assessments view tab, and create a new record.
In the Template Name field, select the appropriate template.
Attribute records are automatically generated in the Assessment Attributes list.
In the Assessment Attributes list, make a selection in the Value field for each attribute.
Adding Company Applications (End User)
Applications are used for companies that want to apply for offered services or products. For example, a small business wants to apply for a business checking account. The end user handling the inquiry finds the company in the All Companies view, navigates to the Applications view, and creates an application record for this business checking account application.
To associate an application with a company
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the company to associate with an application.
Click the Applications view tab, create a new record, and complete the necessary fields.
Adding Company Service Requests (End User)
A service request is a request from a company for information or assistance with a problem related to purchased products or services. When a customer calls about an existing service request, end users can find the service request and give status information to the caller in several ways. They can:
Review the service request information
Create an activity to record the customer’s call
Update the service request with additional information from the customer
Resolve the service request
Assign the service request
Transfer the caller to another service representative
If a call requires that an end user create a new service request, she can create one. Siebel Finance automatically assigns a unique service request (SR) number to track the new service request throughout Siebel CRM.
To add a service request associated with a company
Navigate to the Companies screen, then the Companies List view.
From the Show drop-down list, select All Companies.
In the Companies list, drill down on the desired company.
Click the Service Requests view tab, create a new record, and complete the necessary fields.
The application automatically assigns a service request number (SR#).
Managing Company Coverage Teams (End User)
A coverage team is the group of employees that are assigned to manage the relationship with a given company. The coverage team for a company is defined as all users who have access to the company in the My Companies view.
End users can use the company coverage team functionality available in Siebel Finance to:
Record and display employees covering a company within a single company record
Specify and review the nature of the employee's relationship with each covered company, defined as the Coverage Role and Attributes list
To add a member to a coverage team
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the desired company.
Click the Coverage Team view tab, create a new record, and select an employee.
If known, select the employee’s coverage role using the drop-down list in the Coverage Role field.
Note: The Siebel administrator maintains the Coverage Role LOV in the List of Values screen under the Type field value type FINS_COVERAGE_ROLE_TYPE. Navigate to the Administration - Data screen, then the List of Values view, to access the List of Values screen.If desired, scroll down to the Categories and Securities view tabs and select values defining the coverage relationship between the employee and the company; you can select one or more attributes.
The application adds the employee to the coverage team with a defined relationship. The company will appear in the employee’s My Companies view.
End users can create coverage team activities. For more information, see Viewing Company Coverage Team Activities.
Viewing Company Summaries (End User)
The Company Summary view provides a comprehensive view of a company in an editable format. This view displays basic company information, financial accounts, call reports, logged alerts, and contacts associated with a company.
To view company summary information
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the desired company.
Click the Summary view tab.
For more information on editing summary view information, see Configuring Summary Views.
Viewing Company Relationship Hierarchies (End User)
End users use the Relationship Hierarchy view to identify and capture key relationships for a company. This view features a graphical tree that provides a visual representation of a company’s relationships. The tree shows the natural hierarchy of a company’s parent-child relationships to entities such as companies, subsidiaries, divisions, contacts, and coverage relationships with employees, as well as custom-defined relationships.
Custom-defined relationships are dynamic associations between the company and any contact, organization, household, or employee. End users can record custom-defined relationships between any two entities in the adjacent Party Relationships list.
To establish a natural parent-subsidiary relationship between two companies
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the company to be established as the subsidiary.
Click the More Info view tab.
In the Parent field, select the parent company.
Repeat Step 2 through Step 4 to set up companies, subsidiaries, branches, and departments as needed for your deployment.
Click the Relationship Hierarchy view tab.
The new parent-subsidiary relationship is shown in the Relationship Hierarchy explorer in the lower-left corner of the screen.
Creating a Custom-Defined Relationship
Use the following procedure to create a custom-defined relationship.
To create a custom-defined relationship
Navigate to the Companies screen, then the Companies List view.
In the Companies list, drill down on the company for which you want to create a custom-defined relationship.
Click the Relationship Hierarchy view tab.
In the Party Relationship list, add a record, and complete the necessary fields.
Some fields are described in the following table.
Field Comments Relationship
Categorizes the relationship between the company and another entity. Field has an LOV for custom-defined Relationship values. Predefined values include Reports To, Spouse, Child, Lawyer, Board Member, Primary Contact (Backup), Admin Assistant, Competitor, Referral, Service Provider, Investor, Wealth Management Rep, Related Subsidiary, Bank Attorney, Trustee Attorney, and Debtor Attorney.
This LOV can be modified by the Siebel administrator. For more information, see Managing the Custom-Defined Relationship Types LOV.
Start Date
End Date
If the custom-defined relationship falls:
Between the Start and End Dates, the custom-defined relationship appears in the tree.
Outside the range, the custom-defined relationship does not appear to the user. The user can enter a start or end date, or both.
Type
Use this field to determine the type of entity with which you wish to establish a relationship. Defaults to Contact. Other values include Household, Organization, and Employee.
Value
The value in this field is based on the Type field. For example, if Type equals Contact, then clicking the select button in the Value field displays the Select Contact dialog box.
The newly defined relationship appears in the Relationship Hierarchy explorer.
Displaying Lists of Investor Transactions or Holdings (End User)
End users can view lists of transactions associated with an investor.
To display a list of transactions by investor
Navigate to the Companies screen, then Companies List view.
In the Companies list, drill down on the investor for which you want to display transactions.
Click the Investor Profile view tab.
Scroll down to the All Transactions as Investor list to review the transaction history.
Displaying a List of Holdings by Investor
Use the following procedure to display a list of holdings by investor.
To display a list of holdings by investor
Navigate to the Companies screen, then Companies List view.
In the Companies list, drill down on the investor for which you want to display holdings.
Click the External Holdings view tab.
End users can also enter holdings information in the External Holdings view.
About Managing Oracle FLEXCUBE Universal Banking Companies
Corporate customers in Oracle FLEXCUBE Universal Banking are maintained as Companies in Siebel Finance. Oracle FLEXCUBE Universal Banking attributes and entities are displayed in views such as:
Universal More Info
Universal Summary View
Universal Contracts View
Company - Limit View
Company - Mandate View
The following operations can be performed in real-time to synchronize accounts between Siebel Finance and Oracle FLEXCUBE Universal Banking:
Companies are created in Siebel Finance when a corporate customer is created in Oracle FLEXCUBE Universal Banking.
A Company record is updated in Siebel Finance when a particular corporate customer is updated in Oracle FLEXCUBE Universal Banking and conversely.
Get the latest information for a Company from Oracle FLEXCUBE Universal Banking using the Refresh button available on the Universal More info and Universal Summary view.
Oracle FLEXCUBE Universal Banking can query for existing Company or Prospect information from Siebel Finance.
The Summary view can be used to view a Company's relationship with other entities.
Company - Contracts View
Company-Contracts can be of the following three types:
Letter of Credit (LC)
Bills and Collections (BC)
Guarantees
A Company can be associated with one or more Contracts, but a Contract can be associated with only one Company. Contracts are read-only in Siebel Finance.
Users can view Contracts for a particular Customer using Company - Contracts List View.
For more information on contracts, see Managing Financial Contracts.
Company - Mandates View
Mandates are customer agreements for direct debits. These agreements are maintained by the bank on behalf of customers who participate as creditors or debtor in a direct debit transaction. A customer can have multiple agreements.
The following are the important mandate attributes:
Creditor Identification is required.
Selecting customer identification checkbox is mandatory for processing incoming and outgoing transactions.
A direct debit agreement is required.
For the product and customer combination, you must indicate if a direct debit agreement is required for processing incoming and outgoing transactions. Unlike the customer agreement, which is used to validate the product and customer involved in a transaction, a direct debit agreement exists between the customer and the counter party participating in a transaction.
Companies can be associated with one or more mandates. Mandates are read-only in Siebel Finance.
Users can view mandates for a Company using the Account - Mandates List view.
Company - Limits View
A Limit is the maximum amount that a customer or group of customers can use in a financial transaction. Limit tracking against a customer, or a group of customers, is done using a liability number.
Every customer of a bank who enjoys credit facilities is assigned or linked to a liability code category. Several customers can be linked to the same liability code. Liability linkage is either:
Single liability linked to multiple customers, or
Single liability linked to only one customer
Liability attributes include:
Utilization Amount. This field provides the utilized amount for that liability ID at any point in time.
Overall Limit. The overall limit amount for a liability.
Line Code. The line code that the liability ID is associated with. You can allocate credit limits for the line-liability combination. The customers who fall under this liability code can use credit facilities under this credit line. By linking a credit line to a liability code, the customer is also linked to the credit line. This is true because a liability code has been assigned to every credit seeking customer and the credit facilities granted to the customer are defined and tracked against this code.
Companies can be associated with only one limit or liability. One liability can have multiple line items as child entities. Limits are read-only in Siebel Finance. Users can view limits and line items for a company using the Company - Limits view.
Viewing Company and Signatories Information
The Universal More Info view contains additional information for the Universal Customer - Company view. This information is read-only in Siebel Finance. Records can be updated in Oracle FLEXCUBE Universal Banking and an update request is sent to Siebel Finance.
The Universal More Info view also includes Company Signatories and Directors information, which are not stored in Siebel Finance. Information is displayed using the Virtual Business Component (VBC).
To view the company and signatories information
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Universal Summary view tab.
Refreshing Company and Signatories Information
Use the following procedure to refresh company signatories information.
To refresh company and signatories information
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Universal Summary view tab, and then the Refresh button.
Company - Mandate View
Users can view the list of mandates associated with a company using the Company Mandates view.
To view the account mandates information
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Mandates tab.
Company - Limits View
Users can view the limit and line items associated with a company using the Company Limits view.
The following limit related tasks can be performed:
View company limit information
View company limit line items information
Get the latest company limit information
Get the latest company line items information
Viewing Company Limit Information
Use the following procedure to view the company limit information.
To view the company limit information
Navigate to the Company screen, then the Company List view.
In the Accounts list, drill down on the Company.
Click the Limits tab.
Viewing Company Limit Line Items
Use the following procedure to view the company limit line items.
To view the company limit line items
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Limits tab.
Viewing Company Limit Information
Use the following procedure to view the company limit information.
To view company limit information
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Limits tab, and then select a line item.
Click the Universal More Info view tab, and then click the Refresh button, located on the More Info view tab.
Refreshing Company Line Limit Details
Use the following procedure to refresh company line limit details.
To refresh company line limit details
Navigate to the Company screen, then Company List view.
In the Company list, drill down on the Company.
Click the Limits view tab, and then select a line item.
From the Limit Child List, click the Get Details button.