Managing Closing Requirements

This chapter describes how to manage closing requirements. It includes the following topics:

About Closing Requirements

Closing requirements consist of a set of tasks or activities that must be performed by the sales representative to ensure that all information has been properly obtained from the customer, explained to the customer, or followed up after the customer session has ended. These closing requirements are directly related to the financial services that the customer is applying for.

For Oracle’s Siebel Financial Services Customer Order Management for Banking, closing requirements are collected and handled in much the same way as they are for Siebel Finance, but now they can be collected at both the financial application (sales order) level and the individual product line item level within the application.

The closing requirements that must be addressed by sales representatives, as required, fall into the following categories:

Closing activities: A set of activities that must be completed during the application process or after the application process has completed. For example, Create an Outbound Call to the customer to discuss customer satisfaction around the account opening experience.
Trailing documents: A list of documents that the sales representative must collect from the customer or give to the customer during the application process. This list includes any additional documents related to the application, or any required correspondence that must be sent to the customer.

Generating Closing Requirements

The sales representative must review the closing requirements before submitting the financial services application. The Closing Requirement view lists all requirements that the customer must provide or that the sales representative must do, before any further processing can be carried out on the application and before the application can be closed.

Note: For information about setting up and configuring the Closing Requirements view, see the topic about Requirements Manager in Siebel Finance Guide.

When you are certain that you have collected all information for your financial services application, you can generate the closing requirements. The closing requirements must be generated before you submit the financial services application.

To generate closing requirements from an order

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Line Items view.
Two new views become available: Trailing Documents and Closing Requirements.
In the Templates list view, select the appropriate requirements template.
Click Execute.
In the Closing Requirements view, add the closing requirements as described in the following topics:

Adding Closing Activities

You can add closing activities from the Financial Applications screen (or the Line Items view of the sales order). Use the following procedures to add closing activities.

To add closing activities from an order

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Closing Requirements view.
In the Activities list, add a record, and complete the necessary fields.

Adding Templates

You can add templates from the Financial Applications screen (or the Line Items view of the sales order) and from the Quotes screen (or the Line Items view of the quote). Use the following procedures to add templates.

Note: Templates must be set up first. For more information about templates, see the topic about requirement templates in Siebel Finance Guide.

To add templates from an order

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Closing Requirements view.
In the Templates list, add a template, and complete the necessary fields.
Click Execute.

Adding Workflow Processes

You can add workflow processes from the Financial Applications screen (or the Line Items view of the sales order) and from the Quotes screen (or the Line Items view of the quote). For more information about workflow processes, see the Siebel Finance Guide.

Generating Trailing Documents

The sales representative must review trailing documents before submitting the financial services application. The Trailing Documents view lists all documents that the customer (or sales representative) must provide before any further processing can be carried out on the application and before the application can be closed.

When you are certain that you have collected all information for your financial services application, you can generate the trailing documents.

To generate trailing documents from an order

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Line Items view.
Click Auto Order to generate trailing documents.
Two new views become available: Trailing Documents and Closing Requirements.
Navigate to the Trailing Documents view, then add the documents that you want to track.

For more information about documents, see Adding Trailing Documents.

Adding Trailing Documents

You can add trailing documents from the Financial Applications screen (or the Line Items view of the sales order) and from the Quotes screen (or the Line Items view of the quote). Use the following procedures to add trailing documents.

To add trailing documents from an order

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Trailing Documents view.
In the Trailing Documents list, add a record for each trailing document that you want to track.
Optionally, associate literature with each trailing document.

Associating Literature with Trailing Documents

You can associate literature with trailing documents from the Financial Applications screen. Use the following procedure to associate literature with trailing documents.

To associate literature with trailing documents

Navigate to the Financial Applications screen, then the Financial Applications list view.
Drill down on an application, then navigate to the Trailing Documents view.
In the Trailing Documents list, highlight the trailing document that you want to associate with additional literature.
In the Literatures list, add a new record.
In the Add Literature window, select the document and then click Add.