Social Media Administration

This chapter provides an overview of the Social Administration views in Siebel CRM. It includes the following topic:

Social Media Administration Views

Social Media Administration Views

The Social Media Administration views enable you to administer all social media channels in one place. You can do the following tasks from your Siebel application:

Manage the social media channels of your business.
Track your outbound posts to social media channels, such as a Facebook wall, a corporate page, or a tweet.

Many social channels that companies use for integration require inbound and outbound Web services, which you define in your Siebel application. The integration also enables maintenance of user-specific API keys or authentication keys. For more information, see Configuring Siebel CRM with Oracle Social Relationship Management.

Currently, the Social Media Administration views are not required for configuring your integration of Siebel CRM with Oracle Social Relationship Management products. The views provide a framework for partner and custom integrations to social media services and are intended for future integrations with Oracle Social Relationship Management.

The Social Administration views are as follows:

Services View

In the Services view you define social media services. The following table describes the fields.

Field	Description
Name	The name of the social media service, such as Oracle Social Relationship Management.
Source	The name of the service or source, such as Oracle Social Relationship Management.
Description	Custom value.
Web Service	Maps to a Web service.
Web Service Type	Optional. Can be an inbound or outbound Web service.

Service Users View

In the Services view, individual user accounts are required for authentication with an outbound Web service or symbolic URL. You manage user accounts from this view. A one-to-many relationship exists between a service and service users. The following table describes the fields.

Field	Description
First name	Picked from the User business component.
Last name	Picked from the User business component.
Login name	Picked from the User business component.
Api key	The API or authentication key for the social media service.
role	A custom defined value, such as a community manager.

Channels View

Channels refer to the different social channels used by your integration. You define channels for the Social Media Web service in the Channels view. For example, a company might use three different Twitter accounts for three different product lines. In other words, a one-to-many relationship can exist between the Web service and channels. The following table describes the fields.

Field Name	Description
Name	The name of the channel.
Description	Custom defined value.
Channel id	The Channel ID. It is usually determined by the social channel or integration API.
Channel url	URL.
Channel link	Clickable URL.
Channel type	Custom defined value.