Contents

• Title and Copyright Information
• 1 What’s New in This Release
  • What’s New in Siebel Social Media Guide, Siebel CRM 19.1 Update
  • What’s New in Siebel Social Media Guide, Siebel Innovation Pack 2017
• 2 Overview of the Integration of Siebel CRM with Oracle Social Relationship Management
  • Overview of the Integration of Siebel CRM with Oracle Social Relationship Management
  • Overview of the Integration
  • Benefits of the Integration
  • Architecture of the Integration
    • How Oracle Social Engagement and Monitoring Is Integrated with Siebel CRM
    • How Oracle Social Marketing Is Integrated with Siebel CRM
  • Requirements for Integrating Siebel CRM with Oracle Social Relationship Management
• 3 Configuring Siebel CRM with Oracle Social Relationship Management
  • Configuring Siebel CRM with Oracle Social Relationship Management
  • Process of Configuring the Integration
    • Assigning Responsibilities to Social Media Views
    • Configuring the Inbound Web Services Service Ports
• 4 Working With Social Media Screens and Views
  • Working With Social Media Screens and Views
  • Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service
    • Viewing Social Media Posts and Sending Posts to Siebel Service
    • Viewing Social Media Posts in Siebel Service
  • Example of Adding Details to the Siebel CRM Social Profile View
    • Adding Details to the Siebel CRM Social Profile View
• 5 Social Media Administration
  • Social Media Administration
  • Social Media Administration Views
    • Services View
    • Service Users View
    • Channels View
• 6 Social Media and Siebel Marketing
  • Social Media and Siebel Marketing
  • About Using Siebel Marketing with Social Media
  • About Creating Marketing Leads from Social Media Data
    • Get Campaigns Method
    • Create Lead Method
• 7 Social Media and Siebel Loyalty
  • Social Media and Siebel Loyalty
  • About Siebel Loyalty and Social Media
  • About Social Rewards Promotions
  • About Siebel Loyalty Web Services for Social Media
• 8 Social Media Components
  • Social Media Components
  • Siebel CRM Social Media Components
    • Inbound Web Service
    • Service Ports
    • Project
    • Screens
    • Views
    • Business Objects
    • Business Components
    • Tables
    • Integration Objects
    • Business Services
    • Workflows