OPERA Self Pay

This section describes the process in which a guest can charge items to their room using a tablet or other guest-facing device, and an overview for setting up OPERA Self Pay features for Simphony.

This feature lets the guest charge their transaction to their guest room using a self-service device such as a kiosk, tablet, or other device that is presented to them at the end of their meal or upon delivery of their in-room dining. The guest can perform the following tasks via the OPERA Self Pay screens:

  • View the check

  • Add a tip or change the tip value

  • Select a different language

  • Charge entire check to a room account

  • Enter a room number and guest last name

  • Sign the check with electronic signature

  • Enter a valid email address and receive a receipt electronically through email

When a guest charges payment to a room account, Simphony posts the total payment to the OPERA property management system (PMS). The front desk manager can view the payment and signature from OPERA Self Pay in:

  • Oracle Hospitality Reporting and Analytics using the Check Query and Audit and Analysis portlets

  • Oracle Hospitality Simphony Reports

  • OPERA 5.6.1.0 or later and OPERA Cloud 20.2.0.0 or later

Check images, including captured electronic signatures, are available through the Oracle Hospitality Reporting and Analytics Check Query and Audit and Analysis portlets, OPERA 5.6.1.0 or later, and OPERA Cloud 20.2.0.0 or later.

Complete the following tasks to set up the OPERA Self Pay feature.

  • Configure the Tenders

  • Configure the Payment Drivers

  • Configure the Payment Modules

  • Create buttons for the POS Client

  • Configure Email Receipts

  • Configure Languages